Job description

Position Overview We are seeking a skilled IT Support Specialist to provide technical support and maintain our Microsoft 365 and Azure-based IT infrastructure. This role combines hands-on user support with system administration responsibilities, bridging help desk functions and advanced technical operations. Key Responsibilities User Support & Help Desk • Provide tier 1 and tier 2 technical support to end users via phone, email, and in-person • Troubleshoot hardware and software issues including desktops, laptops, mobile devices, and • peripherals • Resolve user account issues, password resets, and access permissions • Document and track support tickets using ticketing system • Escalate complex issues to senior IT staff when appropriate Microsoft 365 Administration • Manage user accounts, licensing, and permissions in Microsoft 365 admin center • Support Exchange Online, SharePoint, Teams, and OneDrive for Business • Configure and troubleshoot Outlook, Teams, and other M365 applications • Assist with email migration and mailbox management • Monitor M365 service health and communicate outages to users System Administration • Perform basic Intune user and group management • Deploy, configure, and maintain Windows workstations and software using autopilot. • Manage group policies and security settings • Assist with printer setup and network connectivity issues • Maintain IT inventory and asset management systems • Support backup and recovery operations Security & Compliance • Implement and maintain endpoint security solutions • Assist with security awareness training and policy enforcement • Monitor for security incidents and assist with remediation • Support compliance requirements and audit processes. Required Qualifications • 1-3 years of experience in IT support or help desk environment • Strong knowledge of Windows 10/11 operating systems • Experience with Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive) • Understanding of Intune/Entra and basic networking concepts • Excellent troubleshooting and problem-solving skills • Strong communication skills and customer service orientation • Ability to work independently and manage multiple priorities Preferred Qualifications (Good to Have) • Experience with Microsoft Azure services and administration • CompTIA A+ certification or equivalent technical certification • Knowledge of PowerShell scripting • Experience with mobile device management (MDM/Intune) • Familiarity with ITIL service management principles • Previous experience in a hybrid cloud environment Technical Skills • Microsoft 365 Admin Center • Intune/Entra fundamentals • Basic networking (TCP/IP, DNS, DHCP) • Remote desktop and support tools • Antivirus and endpoint protection solutions What We Offer • What We Offer • Competitive salary and benefits package • Professional development opportunities and training • Collaborative work environment • Opportunity to grow into senior technical roles • Flexible work arrangements Physical Requirements • Ability to lift and move computer equipment up to 50 pounds

Requirements