Job description

About Walden University Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor's, master's, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission. We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn. The position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications. Work closely with business teams to understand business processes and translate those processes into application workflows. Assist with implementation testing and projects. Generate and provide training and training documentation as needed for faculty, students, and help desk personnel. Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration. Ensures that all accounts are created accurately and within a timely manner. Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands. Incident monitoring and reporting Data management and report creation Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives. Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure. Work with product vendor to resolve application issues as needed. Complies with all policies and standards. Qualifications Bachelor's Degree or comparable technical experience. 1+ years of IT System Administration experience. Experience troubleshooting Salesforce related issues. Knowledge in Microsoft windows and Office products. Working knowledge of web base technologies. In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match Participation in Adtalem's Flexible Time Off (FTO) Policy 12 Paid Holidays Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation Adtalem Global Education

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