Job description

pstrongIt Help Desk- (System Support Specialist)/strong/p ul liHourly range $20.00 -$26.20/li liMonthly Bonus Opportunity/li /ul pToshiba America Business Solutions, a leader in digital technology, is seeking a strongIt Help Desk- (System Support Specialist) /strongsupporting Toshiba clients in our Honolulu, HI office. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently./p pOur people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best./p pstrongSummary:/strong Troubleshoot and resolve systems support problems (remotely and onsite) Provide complex systems support including but not limited to networks, interface, connectivity, adding workstations, installations and upgrades. Provide support and training to customers and other instructional use information. Seen as a Technical expert.strong /strong/p pstrongResponsibilities/strong/p ul liIT Help Desk Support-Troubleshoot and resolve systems support problems (remotely and onsite) Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations and upgrades. Provide support and training to customers and other instructional use information./li liGather call information in order to identify root cause analysis of the problem. Troubleshoot and resolve systems problems in most efficient and cost-effective manner./li liMonitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas./li liWork with customers to resolve technical issues. Interface heavily with customer’s IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process./li liProvide guidance to less senior support specialists or Technicians remotely or in the field./li liEnsure all related parties are aware of new information or data releases in providing effective and efficient service for customers./li liKnowledgeable of current technology, through reading and formal training, webinars and research. Complete required Company training as assigned./li liPrepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned./li /ul pstrong /strongstrongQualifications/strong/p ul liHigh School Diploma or Equivalent./li liMinimum 3 years demonstrated experience in a combination of the following areas: networking systems, systems support, interfaces, connectivity, and related software./li liKnowledgeable in the hardware and software industry./li liComfortable with installation and upgrades to network systems/equipment./li liKnowledgeable with Print Servers./li liProficient in LAN/WAN and Networking technologies./li liMinimum of 1 year working knowledge on deployment and troubleshooting of print-related activities on Microsoft Windows and Mac OS. /li liMulti project-oriented and the ability to work in a fast-paced team environment-project coordination skills a plus./li liMust have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues./li liMust be customer service-oriented with good communication skills./li liValid Driver’s License /li /ul pstrongWhat sets you apart/ makes you stand out: /strong/p ul liProficient in MFP technologies, including deployment/servicing/and maintenance. /li liWorking knowledge of Toshiba MFP Platforms including e-bridge, and EBN technologies. /li /ul pToshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:/p ul liGroup health coverage (medical, dental, vision)/li liEmployee Assistance Programs/li liPre-tax spending accounts/li liPet Insurance/li li401(k) plan /li liCompany provided life insurance/li liEmployee discounts/li liGenerous paid holiday schedule, paid vacation sick/personal business/volunteer days/li /ul pToshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor./p pWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation./p p /p p /p p /p p /p pstrongIt Help Desk- (System Support Specialist)/strong/p ul liHourly range $20.00 -$26.20/li liMonthly Bonus Opportunity/li /ul pToshiba America Business Solutions, a leader in digital technology, is seeking a strongIt Help Desk- (System Support Specialist) /strongsupporting Toshiba clients in our Honolulu, HI office. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently./p pOur people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best./p pstrongSummary:/strong Troubleshoot and resolve systems support problems (remotely and onsite) Provide complex systems support including but not limited to networks, interface, connectivity, adding workstations, installations and upgrades. Provide support and training to customers and other instructional use information. Seen as a Technical expert.strong /strong/p pstrongResponsibilities/strong/p ul liIT Help Desk Support-Troubleshoot and resolve systems support problems (remotely and onsite) Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations and upgrades. Provide support and training to customers and other instructional use information./li liGather call information in order to identify root cause analysis of the problem. Troubleshoot and resolve systems problems in most efficient and cost-effective manner./li liMonitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas./li liWork with customers to resolve technical issues. Interface heavily with customer’s IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process./li liProvide guidance to less senior support specialists or Technicians remotely or in the field./li liEnsure all related parties are aware of new information or data releases in providing effective and efficient service for customers./li liKnowledgeable of current technology, through reading and formal training, webinars and research. Complete required Company training as assigned./li liPrepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned./li /ul pstrong /strongstrongQualifications/strong/p ul liHigh School Diploma or Equivalent./li liMinimum 3 years demonstrated experience in a combination of the following areas: networking systems, systems support, interfaces, connectivity, and related software./li liKnowledgeable in the hardware and software industry./li liComfortable with installation and upgrades to network systems/equipment./li liKnowledgeable with Print Servers./li liProficient in LAN/WAN and Networking technologies./li liMinimum of 1 year working knowledge on deployment and troubleshooting of print-related activities on Microsoft Windows and Mac OS. /li liMulti project-oriented and the ability to work in a fast-paced team environment-project coordination skills a plus./li liMust have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues./li liMust be customer service-oriented with good communication skills./li liValid Driver’s License /li /ul pstrongWhat sets you apart/ makes you stand out: /strong/p ul liProficient in MFP technologies, including deployment/servicing/and maintenance. /li liWorking knowledge of Toshiba MFP Platforms including e-bridge, and EBN technologies. /li /ul pToshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:/p ul liGroup health coverage (medical, dental, vision)/li liEmployee Assistance Programs/li liPre-tax spending accounts/li liPet Insurance/li li401(k) plan /li liCompany provided life insurance/li liEmployee discounts/li liGenerous paid holiday schedule, paid vacation sick/personal business/volunteer days/li /ul pToshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor./p pWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation./p p /p p /p p /p p /p

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