Job description

Are you passionate about solving complex technical problems and keeping business-critical systems running smoothly Cornerstone Advisors is seeking a Help Desk Support to provide high-quality support to our team members and ensure the stability of the IT systems that power our consulting services to banks and credit unions. What You’ll Do! • As a Technology Support Engineer, you will be the first line of defense for internal users, diagnosing and resolving a wide range of software, hardware, and network issues • Troubleshoot hardware, software, and access issues, escalating when needed. • Own reported issues from intake through resolution, keeping users informed every step of the way. • Provide remote support via phone, email, or chat. • Maintain accurate records in our help desk system. • Coordinate employee onboarding and offboarding, including account setup and secure access. • Share best practices and educate staff on IT systems and security protocols. • Help shape our IT operations by identifying trends and recommending improvements • We’re seeking someone who combines technical expertise with excellent communication and problem-solving skills. Technical Skills: • Strong understanding of Windows operating systems, Microsoft 365, and common enterprise applications. • Familiarity with network configurations, VPNs, and endpoint protection. • Experience using help desk platforms like ServiceNow or FreshWorks. • Ability to explain technical concepts to non-technical users Soft Skills: • Excellent customer service orientation and communication skills. • Calm under pressure with strong prioritization skills. • Detail-oriented and accountable Qualifications: • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). • 5+ years of experience in technical support/help desk roles. • Experience supporting professional services or financial services environments is a plus. • IT certifications (CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred Why Join Cornerstone Advisors? • Opportunity to work in a collaborative, consulting-focused environment. • Hybrid work flexibility following a successful onboarding period. • Be a key part of a team that keeps our operations — and our client delivery — running smoothly. EEO STATEMENT Cornerstone Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, our firm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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