Job description

Duties and Responsibilities + Serve as the primary point of contact for end-user software and hardware support, providing remote assistance via screen sharing, phone, and email to troubleshoot and resolve technical issues for corporate and field staff. + Deliver timely and accurate software-retated troubleshooting, setup, and configuration, ensuring minimal downtime and disruption to users. + Perform basic financial reconciliation tasks, including reviewing, analyzing, and resolving discrepancies in patient financial accounts, while maintaining accuracy and confidentiality. + Train end users on software functionality, system navigation, and corporate-approved best practices to improve efficiency and accuracy. + Participate in testing, validation, and feedback for new software releases, system updates, and conversions. + Document all support requests thoroughly, detailing steps taken, solutions implemented, and resolution outcomes in the ticketing system. + Ensure all service requests are addressed within established departmental metrics and service-level agreements, + Assist with general IT inquiries, translating technical information into user-friendly language + Perform basic network troubleshooting, such as creating file shares, resolving connectivity issues, and addressing minor system access problems, + Create, modify, and remove user accounts in Microsoft Azure AD and relevant software platforms. + Assist with identifying, removing, and recovering systems from viruses and malware. + Collaborate closely with Systems Administration, Software Development, and IT management teams to escalate and resolve complex issues. ‘+ Support internal staff with IT issues, system access requests, and service needs as directed + Perform additional duties as assigned to support departmental and organizational goals. Qualification Requirements + High School Diploma or equivalent, plus 1-2 years of experience in customer service-oriented technical support. + Experience providing phone-based technical assistance preferred + Familiarity with software troubleshooting, user training, and basic financial reconciliation processes. + Strong communication skills with the ability to explain technical concepts to non-technical users. + Detail-oriented, organized, and capable of managing multiple support requests simultaneously. + Professional phone presence and customer-focused mindset required. Disclaimer ‘The above statements are intended to describe the general nature and level of work being performed b an employee assigned to this classification. The above statements are not intended to be construed as an exhaustive list of all responsibilities , duties sand skills required for the position

Requirements