Job description

Job Title: IT Helpdesk Support "Ticket Crusher" (MSP) Location: Dallas, TX Salary Range: $50,000 – $60,000 About the Opportunity: We’re a growing Managed Services Provider serving over 150 businesses throughout the Dallas area. With nearly three decades of delivering enterprise-grade support to the SMB market, we’ve built a reputation for service excellence and long-term client partnerships. Due to continued growth, we’re hiring an IT Helpdesk Support Specialist to join our team. If you enjoy solving complex technical issues, thrive in a fast-paced environment, and pride yourself on delivering great customer service, this is a role where you’ll make an immediate impact. What You’ll Be Doing: • Provide remote and onsite help desk support for client environments • Troubleshoot and resolve hardware, software, and network issues across various systems • Document activities, resolutions, and best practices in ConnectWise • Assist with system upgrades, performance monitoring, and basic installations • Support user account management and troubleshoot Office 365/Exchange issues • Configure and support desktops, laptops, firewalls, routers, VoIP phones, and printers • Support project work and new technology deployments alongside the team Tech You’ll Work With: • Operating Systems & Servers: Windows 7/10/11, Windows Server 2008/2012/2019, Active Directory • Cloud & Applications: Office 365, Exchange Online, Azure Entra ID • Tools: ConnectWise, LogMeIn, ScreenConnect, Automate/LabTech, Veeam Backup • Hardware: Dell/HP Workstations, HP Servers, Sophos Firewalls, Cisco Routers, 3CX VoIP What We’re Looking For: • 1+ years of MSP helpdesk experience (REQUIRED) • Strong working knowledge of Windows OS and Office 365 support • Experience with desktop/laptop troubleshooting and basic server hardware • Familiarity with firewalls, routers, TCP/IP, and VoIP configuration (3CX or similar) • Clear communication skills and attention to detail in documentation • A proactive team player who thrives in a client-facing environment • Experience with ConnectWise and PSA/RMM tools is a plus Benefits & Perks: • Paid vacation days • Health, dental, and vision insurance • Performance-based bonuses • Certification reimbursement • Opportunities to work with the latest technology and grow within a tight-knit team

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