Job description

Join our established Managed Service Provider, serving the greater Chicago area with innovative IT solutions for the past 15 years. We value collaboration, meaningful relationships, and tailored IT solutions. Our offerings include Managed Services, Professional Services, Cloud Solutions, and Cyber Security. We are currently looking for an IT Helpdesk Support Tier 1.5 professional. This role is ideal for someone who has excelled in handling Tier 1 tickets and is eager to advance to Tier 2 responsibilities. As a Tier 1.5 Helpdesk Support specialist, you will have the chance to work closely with senior engineers, enhance your skills, and grow within our company. IT Helpdesk Support Tier 1.5 - MSP Required Experience: • 1+ years experience with Windows Servers, O365, and Azure • MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER • 1+ years experience administering Active Directory and managing Group Policies. • Exceptional customer service and troubleshooting skills. • 1+ years experience with ConnectWise preferred IT Helpdesk Support Tier 1.5 - MSP Benefits • Salary $50,000-$60,000 • Healthcare coverage • 401k+ company match • PTO

Requirements