Job description

Description POSITION SUMMARY: The Account Solutions Consultant plays an integral role in new business development and retention initiatives. This position is responsible for managing and growing a portfolio of existing clients and supporting the generation of new business opportunities through prospecting activities. RESPONSIBILITIES: Client Relationship • Serve as the primary point of contact for current clients, ensuring high retention, driving consistent usage, and identifying expansion opportunities. • Responsible for pipeline development and closing new deals to fuel Chmura’s growth. • Develop strong client relationships, conduct needs assessments, and demonstrate how Chmura’s solutions will support their business goals. • Lead renewal discussions and drive upselling and cross-selling opportunities. • Keep clients updated on the most current Chmura products for effective upselling and cross-selling opportunities. • Articulate and demonstrate Chmura’s unique Saas & DaaS offerings, solutions, and functional value. • Conducting quarterly check-ins with all JobsEQ clients. • Track relevant client activities utilizing Customer Relationship Management (CRM) programs. • Manage client licensing activation and ad hoc requests. • Oversee new client onboarding activities. • Address client questions and concerns by providing solution-oriented responses. • Monitor and assess competitor activities to guide and adjust sales and retention strategies. • Assist Chmura’s Finance department with client renewals and past-due invoices. • Must attain expert product knowledge and become JobsEQ Fit certified within 90 days of hire. Business Development: • Develop and manage a healthy pipeline of qualified opportunities through outbound outreach and warm leads. • Conduct discovery calls, product demos, and follow-ups with prospects. • Collaborate with the marketing team to leverage campaigns and content to support prospecting efforts. • Negotiate and close new business deals to meet or exceed individual revenue targets. • Maintain accurate and up-to-date records in Salesforce. • Other duties as assigned. Requirements EDUCATION, CREDENTIALS, AND EXPERIENCE: • An associate’s degree in business or a related field is required; a bachelor’s degree is preferred. • A minimum of two years’ experience in sales, account management, or a relevant role in the industry. • Proven work history of effectiveness in a team setting; previous experience in a high-volume technology sales or client outreach environment preferred. • Demonstrated experience in managing and maintaining client relationships. • Familiarity with Customer Relationship Management (CRM) software packages; Salesforce experience is a plus. KNOWLEDGE, SKILLS, AND ABILITIES: • Strong verbal and written communication and presentation skills for interacting with clients and internal Chmura teams. • Skilled in problem-solving and strategic thinking to find effective solutions to client issues. • Working knowledge of sales cycles, lead generation, and client retention strategies. • Strong negotiation skills to manage client expectations and close sales agreements. • Highly skilled in building and maintaining working relationships. • Time management and multi-tasking abilities to manage multiple clients, responsibilities, and deadlines. • High technical proficiency, including Microsoft Office, CRM software, and presentation tools. • Ability to interpret client data and metrics to inform sales and retention strategies. WORK ENVIRONMENT • Primarily office-based with a professional, collaborative, and fast-paced atmosphere. • Frequent use of computers, video conferencing tools, and CRM software. • May require occasional travel to client sites, conferences, or trade shows (typically less than 25%). Physical Requirements • Prolonged periods sitting at a desk and working on a computer. • Ability to conduct live or virtual software demonstrations, which may involve standing or presenting for extended periods. • Must be able to lift up to 15 pounds occasionally (e.g., demo equipment or promotional materials). • Clear verbal communication is essential for client interactions and presentations. • Visual acuity required for reading reports, analyzing data, and viewing software interfaces.

Requirements