Job description

About Us: At apexanalytix, we’re lifelong innovators! Since the date of our founding nearly four decades ago we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of established company and start-up. You will find a unique home here. And you’ll recognize the names of our clients. Most of them are on The Global 2000. They trust us to give them the latest in controls, audit and analytics software every day. Industry analysts consistently rank us as a top supplier management solution, and you’ll be helping build that reputation. Read more about apexanalytix - https://www.apexanalytix.com/about/ Position Summary: The role of the Recovery lead is to guide the Recovery team and ensure the generation of revenue to meet goals of the Company. Specifically, the Recovery Lead is responsible for timely collection of claims and maintaining a high quality of work by their department. The Recovery Lead must possess ability to work in an environment where they are also responsible for promoting and maintaining client/vendor relationships and ensuring alignment of Recovery with Audit, Statements and other internal partners. Responsibilities: • Meet or exceed goals set by senior management. Communicate any concerns to the Recovery Manager that may prohibit consistent success and offer solutions when possible • Recognize and deal with priorities, including reviewing and making necessary adjustments to weekly departmental priorities alongside Manager. • Coordinate with Manager on all client deadlines to meet the goal of 90% resolution of claims for the specified project. Periodically review remaining open claims identified by Audit Director for resolution • Develop, coach and counsel recovery analysts regarding procedures and industry knowledge • Provide weekly feedback to Manager on why targets were not met as well as roadblocks • Hold weekly team meetings • Update Project Rules • Conduct interviews for all new hires in Recovery • Coordinate and train additional divisions or product lines (Retail/UK) • Oversee effective and professional communication to ensure quality of the audit process to ensure proper resolution of claims • Address deduction package issues with analysts should they become repetitive issues. • Complete monthly feedback forms and present with Manager • Promote a high degree of morale and spirit within the Department and between Departments. • Be client focused while maintaining a positive client/vendor relationship • Maintain a professional attitude and ability to communicate • Submit biweekly Department payroll and track PTO for analysts • Complete and provide feedback to Manager for performance reviews • Answer any day to day questions from Analysts • Prepare PPR meeting notes and attend PPR meeting calls • Attend training conferences and meetings as needed • Perform any other tasks that may be required Knowledge Components: • Knowledge of basic accounting principles and communications techniques with client suppliers. • Proficient in Microsoft Office applications • Ability to learn/gain proficiency in proprietary software tools • Ability to develop and maintain department matrices Experience: • Two years management experience is preferred. Ninety days plus recovery audit background is required. Education Levels/Credentials (Degree types and Emphasis): • Background in Operations, preferably related to one of the following accounting/finance, collections or sales. Skills and Abilities and Other Characteristics: • Ability to manage multiple projects • Strong management skills to include coaching, mentoring, providing feedback, building teams and leading them through changes in the business. • Excellent computer skills (Microsoft Office, etc.) and communication skills • Possessing excellent analytical skills, customer service skills and writing ability • High degree of integrity • Ability to resolve conflicts or confront issues • Ability to motivate, inspire and manage people Physical Work Environment: • Standard office environment • Requires some lifting (up to 50 pounds on occasion) • Requires normal vision (with or without correction) • Requires talking and hearing spoken words

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