Job description

T+SFull Time Backfill roleHybrid USCDETAILSThe company: Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture.The role: The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging/updating client stakeholders as needed.KEY SKILLS (3+ years):Helpdesk/IT SupportDesktop/Server SupportNetwork Support Basic (TCP/IP, DHCP, DNS, Routers/Switches, etc.)AD Support Basic (PW Resets, Assigning Users/Permissions, etc.; AD, AAD, Entra)AD Support Azure Active Directory (AAD)AD Support Azure Entra IDMicrosoft 365Microsoft 365 - RolloutsVirtualization (VMWare, Hyper-V, etc.)Service Management Tools (ServiceNow, JIRA, etc.)End Point Management Tools (MECM, SCCM, WSUS, etc.)Roles working with Client StakeholdersDESIRABLE CERTIFICATIONS:MicrosoftAzure Administrator Associate (AZ-104)Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101)Messaging Administrator Associate (MS-203; Microsoft 365)Teams Administrator Associate (MS-700; Microsoft 365)Identity and Access Administrator Associate (SC-300; Azure AD, Entra)Security, Compliance, and Identity Fundamentals (SC-900)Fundamentals (AZ-900 / MS-900)GeneralCompTIA A+CompTIA Network+CompTIA Security+CCNAPREFERRED SKILLS:Healthcare domainHealthcare software applications (EHR, EMR, etc.)MDM (InTune, Mobile Devices, etc.)Network SecurityNetwork Security -- AzureRESPONSIBILITIES:Advanced Troubleshooting and Escalation SupportIdentity and Access Management (IAM)Managing and auditing Entra ID (Azure AD) accounts, security groups, roles, and conditional access policies.Supporting Single Sign-On (SSO) and Multi-Factor Authentication (MFA) implementations and troubleshooting.Managing device registration, hybrid AD sync issues (via Azure AD Connect), and license assignment.Investigating user login failures and resolving directory sync issues.Tools: Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML/SSO integration understandingMicrosoft 365 Service AdministrationMailbox permissions, email routing, and retention policies in Exchange Online.Teams & SharePoint access control, file sharing, and guest user configuration.Troubleshooting Teams voice/video quality issues.Managing user policies in Microsoft Intune (if MDM is enabled).Tools: Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit)HW/SW support escalating if needed to T3 regional teams.Set up, configure, and adjust software on desktops and workstations. Patch as necessary.Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely.Develop and update SOP and IT Troubleshooting documentation.Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved.Remain informed about current developments and industry standards in IT Healthcare domain.

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