Job description

$34.05 - $54.48 Hourly $70,826 - $113,321 Annually This position is a Pay Band IE Posting Details Interviews are anticipated to be conducted within two weeks of closing date. The Department of Information technology Voice Services Bureau provides customers with several voice communication options to all state agencies, boards and commissions. Why does the job exist? This position will provide oversight and support of the state's enterprise voice communications network. How does it get done? Responsible for troubleshooting intermediate voice and hardware problems by responding to trouble calls; diagnose and develop solutions for repair assisting in the installation configuration, and testing of voice solutions. Working on Avaya Call Managers, Session Managers and Session Border Controllers. Responsible for configuring and supporting remote access for remote workers on physical handsets, softphones, Microsoft Teams Calling, Zoom voice and mobile applications. Responsible for maintaining the integrity of the VMware infrastructure. Responsible for the installation, administration and troubleshooting of the current Windows Server Datacenter and Linux virtual servers. Make recommendations for changes through the ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment using a variety of tools and processes. Who are the customers? All New Mexico State Agencies that use the Department of Information Technology's Voice Network. Ideal Candidate Experience with VMware and storage Strong understanding of Avaya Linux based servers Strong understanding of Avaya Aura products Strong understanding of certificate management and security processes Strong IP Telephony experience Experience with VoIP Networking Infrastructure Experience with Zoom Voice Minimum Qualification Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in network administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. Substitution Table These combinations of education and experience qualify you for the position: Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience • Education and years of experience must be related to the purpose of the position. • If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours. Employment Requirements Driver's License, Defensive Driving Certificate and background investigation. Working Conditions Work is usually performed in an office setting, with extensive exposure to Visual/Video Display Terminal (VDT), personal computer, electronics, circuit boards, processors, chips and telephone usage. Supplemental Information Do you know what Total Compensation is? Click here Agency Contact Information: Natisha Montoya. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

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