Job description

Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance: • Workstation operating system issues of any kind. • Printer issues of any kind. • Standard business application (Office, etc.) issues of any kind. • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. • Server issues of any kind. • Networking issues of any kind. • Escalation point for technicians Job Qualifications: • Willing to work full-time on-site, either at the company office or client locations as required. • Experience with Windows and Mac OS troubleshooting. • Experience with Server 2016 through 2025. • Experience with VMWare and Hyper V Virtualization. • Experience supporting M365 and Azure. • Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels. • Minimum of five years experience in IT Support or a similar role. • Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Advanced understanding of managing, and troubleshooting networks. • Advanced understanding of virtualized environments. • Experience with Managed Service Providers (MSPs) is highly desirable. • Active Network Certifications are preferred. • Valid driver's license and access to a vehicle for client visits. • Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPIs: • Utilization: The percentage of time that you are on the clock and billing time to client tickets • CSAT: Scores filled out by clients using the rating system in tickets • Quality Score: Assessments performed by the training and quality team. • First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation: Pay rates ranges from $49.23/hour up to $60.48/hour and may vary by experience and location. Benefits: • Medical Insurance Plan • Dental & Vision • Life Insurance • Disability Coverage • Paid Time Off (starts at 15 days per year) • Maternity/Paternity Leave • Paid US Holiday • Retirement Plan • Salary Advancement/Loan • Health & Wellness Program • Company-paid training and certification • Supplemental Life Insurance (Employee-paid) • Supplemental Health Plans (Employee-paid) You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible: Step 1: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW Step 2: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

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