Job description

Senior Support Engineer (Level 3) - (MSP) Location: Chicago, IL (Hybrid) ~25% local client visits Type: Full-time, W2 Compensation: $80,000–$95,000 (DOE) Must have MSP experience — no exceptions Chicago deserves big-city tech roles without the runaround. Join a growth-minded Managed Services Provider backed by a national network and led by people who actually invest in their team. You’ll get enterprise-grade tools, real ownership, and a clear runway to level up—while staying hands-on with clients and solving problems that matter. What you’ll do • Act as the top escalation point for daily inbound tickets/calls (L1–L3 scope); own issues end-to-end. • Triage, troubleshoot, and resolve across M365, Windows Server/AD, and networking/security. • Configure and manage backups/DR; stabilize recurring issues and drive root-cause fixes. • Support hybrid environments (AD, DNS, DHCP, GPO, Entra ID/Azure AD, SharePoint/OneDrive/Teams). • Work with SonicWall firewalls, HP switches, VLANs/VPNs; handle routing basics and site upgrades. • Maintain clean documentation/time entries in a PSA (Autotask or similar) and uphold SLA standards. • Mentor L1/L2 techs on troubleshooting, documentation, and client communication. • Provide onsite support for escalations and client visits (~25% within the Chicago metro). What you bring • MSP background (required, no exceptions) supporting mixed environments and multiple clients. • Strong troubleshooting across M365, Windows Server/AD (DNS/DHCP/GPO), networking/security. • Experience with PSA/RMM (Autotask or similar). • Clear, empathetic communication with non-technical users; calm under pressure. • Collaborative, humble team player who owns outcomes and raises the bar for quality. • Reliable transportation for local client visits; able to pass background check and drug screen. Benefits & perks • Compensation: $80,000–$95,000 (DOE) • Medical, Dental, Vision (partial employer coverage) • 401(k) • PTO: 2 weeks + 1 week sick • Mileage reimbursement: $0.70 per mile • Culture of trust, accountability, mentorship, and continuous learning • Potential for hybrid flexibility after ramp-up (not guaranteed) Ready to be the “buck-stops-here” engineer and make a visible impact in Chicago? Apply on LinkedIn or message me with your resume and a brief note about your MSP experience and local availability.

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