Job description

Location: Remote (Preferable local candidate from Long Island) Job Description Who are we looking for? M365 Messaging SME with min 8+ years of relevant Experience Technical Skills: Relevant Experience -: • Candidate must have Experience in design & implementation Knowledge of M365 Migrations from On prem to Online and Tenant to Tenant using both native & 3rd party tool. • SME knowledge of Exchange & outlook 2010/2013/2016/2019 • PowerShell scripting for Exchange/ Exchange Online • Experience of HA clustering solutions and management of uptime • Resource monitoring experience on a real time basis to maintain High Availability • Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains. • Migration from Exchange 2010 to 2013/2016/2019. • Migration & Transformation of Exchange on-premises to M365 Exchange Online. • Patching Exchange servers, vulnerability fix. • Familiar with email gateway solutions like Mimecast, Proofpoint, Symantec, CISCO Iron Port etc. • Experience on Journaling & Archiving solution. • Understanding of email security principles relating to Exchange environments • Skype for Business Server/Microsoft Teams, SharePoint, OneDrive, MS Intune • Experience of an ITIL managed environment • Active directory/Azure AD, MS Defender, Security & Compliance • Willingness to learn new skills and technologies. Skills - Useful: • Skype for Business server & Team's knowledge would be preferable • Exchange 2010/2013/2016/2019 & Exchange Online, SharePoint, OneDrive, MS Intune. • IOS, Android device support and troubleshooting experience • Experience of an ITIL managed environment • GAL replication through a multi domain environment Overall Experience -: Candidate having total experience Min 8 Years to Max 12 years in IT infrastructure services & UCC. • SME knowledge of Outlook 2010, 2016, 2019 in a Windows 10 environment • SME knowledge of Exchange 2010/2016/2019 • Experience of HA clustering solutions and management of uptime • Resource monitoring experience on a real time basis to maintain High Availability • Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains • Understanding of anti-virus principles relating to Exchange environments • Experience of an ITIL managed environment • Active directory support • Willingness to learn new skills and technologies • Good Understanding on ITIL and process Process Skills: • Design, prepare Work Breakdown Structure and implement the solution. • Investigate and resolve incident tickets. • Handle client escalations and coordination with service providers • Troubleshooting of various voice related problems and facilitating team members to effectively resolve the issue. • Change Management, Incident management, Problem Management, configuration management. • Perform standard day to day activities to maintain good health of the Exchange on-premises, Exchange Online environment. • Managing and supporting Hybrid Exchange environment, Cloud M365 tenant. • Identifies unusual technical problems. Responds to client requests in non-standard situations and investigates all the facts. • To provide support for internal & external customers in resolution of configuration issues & queries • Liaison with Internal and External agencies in the pursuance of Fault Finding, configuration tasks. Identifies, analyzes, and resolves moderately complex problems with business communication systems. • Escalate and work with OEM TAC for getting the issues fixed. Behavioral Skills: • Excellent in written and verbal communication and good customer/Client relationship management • Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning. • Ability to drive resolution of problems. • Able to communicate and present complex issues with assurance and confidence. • During troubleshooting calls have good skills in questioning, listening, ideas development, permission, and rapport, and influencing. • Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery. • Dynamic attitude with willingness to learn will be preferred Certification: Preferable • MS-203: Microsoft 365 Messaging or • MS 202: Microsoft 365 Messaging Administrator Certification Transition • MS-102: Microsoft 365 Administrator Expert • MD-102: Microsoft Endpoint Administrator Associate • MS-700: Teams Administrator Associate • AZ-104: Azure Administrator Associate • SC-400: Information Protection & Compliance Administrator Associate

Requirements