Job description

JOB SUMMARY: Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you’ll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system. Key Responsibilities: • Work within the IT team on a Window 11 migration. • Provide technical support to users via phone, email, or in-person. • Diagnose and troubleshoot hardware, software, and network issues. • Document issues and resolutions in a ticketing system. • Perform routine system maintenance and updates. • Install, configure, and maintain operating systems, applications, and updates. • Offer basic training and guidance to users on software and hardware. • Collaborate with the IT team to resolve complex issues and improve processes. • Perform other duties as assigned. Requirements: • 1+ years of hands on IT Support experience • Associate degree, specialized certification, or equivalent training • Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android). • Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems. • Basic understanding of networking and troubleshooting. • Having gone through a Windows 11 upgrade/migration a major plus

Requirements