Job description

Tech Support Engineer, We are seeking a detail-oriented and proactive After-Hours IT Technical Support Engineer to join our operations team in a hybrid Tier 1/2 support capacity. As part of a broader operations team, you’ll work alongside dedicated professionals to ensure operational readiness, availability, and stability, of multiple environments across the US. This role provides critical after-hours support across access management, incident response, and collaboration with monitoring teams, higher-tier and cross-functional IT teams. The ideal candidate brings foundational sysadmin experience, solid troubleshooting skills, and familiarity with modern identity and access management systems including Windows Active Directory, Microsoft Entra ID (Azure AD), Exchange, Office 365, and additional enterprise applications including Microsoft SQL and Oracle. Key Responsibilities: § Respond to and resolve after-hours service tickets related to: • User access issues (password resets, account unlocks, group assignments) • Mailbox and distribution list management (Exchange, Office365) • Entra ID (Azure AD) role and licensing assignments § Perform basic troubleshooting of Windows-based systems and SaaS authentication issues § Conduct route Windows system administration: • Active Directory, DHCP, DNS • User permissions and file share access • Print services § Provision, modify, and de-provision user accounts across: • Windows Active Directory • Entra ID / Azure AD • Microsoft Exchange / Office365 • Custom/internal business applications as documented § Diagnose and resolve low-level network issues: • IP conflicts • DNS failures • vLAN misconfigurations § Perform initial triage of database alerts: • Acknowledge and escalate alerts from monitoring tools • Run pre-approved scripts • Review database health dashboards § Serve as the central point of contact for after-hours incident management § Collaborate with Tier 2/3 staff or application support teams for complex issues and resolution § Document procedures, known issues, and resolutions in the IT knowledge base § Ensure compliance with identity lifecycle and change control processes Required Skills and Experience: § 2 to 4 years of IT support or junior system administration experience § Proficiency of user management in: • Windows Active Directory • Microsoft Entra ID (Azure AD) • Microsoft Exchange and Office 365 § Familiarity of sysadmin tools and ticketing including: • Jira and Confluence • ManageEngine § Familiarity with monitoring tools including: • NagiosXI • Dynatrace • Cohesity • Avamar § Understanding of basic access control principles and IAM concepts § Working knowledge of authentication protocols (e.g., SSO, MFA) § Previous experience in an after-hours / on-call support role Key Attributes: § Excellent communication and escalation judgement § Ability to work independently with minimal supervision § Excellent documentation and time management skills § High attention to detail and a service-oriented mindset Work Schedule: § May include weekend and holiday coverage as required § This is a remote position; preference given to candidates located in Southern California Pay Range - 75-93K

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