Job description

Technical Account Manager (MSP) — Up to $145K + Bonuses | Downtown Los Angeles Are you a seasoned MSP professional who loves building relationships, solving business challenges through technology, and owning client success—without living in the ticket queue? This is your opportunity to join a fast-growing, security-driven Managed IT & Security Provider (MSP/MSSP) headquartered in downtown Los Angeles. We deliver proactive IT, cybersecurity, cloud, and compliance solutions to industries where precision matters—finance, healthcare, entertainment, and professional services. Our philosophy is simple: strategic alignment over reactive firefighting. Now, we’re looking for a Technical Account Manager (TAM) to own a book of clients, drive technology roadmaps, and deliver measurable business value—all while working onsite at our LA headquarters (no travel or fieldwork required). What You’ll Do • Own your client book — manage 10–15 accounts as the strategic advisor, ensuring alignment, retention, and client success. • Lead QBRs and roadmap sessions — translate business goals into actionable IT strategies covering cloud, security, lifecycle planning, and compliance. • Champion best practices — drive adoption of standardized Microsoft 365/Azure, backup/DR, MFA, EDR, and SIEM architectures. • Collaborate cross-functionally — work with Projects, Infrastructure, and Security teams to deliver on your roadmap initiatives. • Support growth opportunities — identify and quote new projects, enhancements, and strategic add-ons. • Light technical escalation — provide insight and triage for complex issues (you guide priorities, not grind tickets). • Communicate with clarity — deliver executive-ready updates, reports, and presentations that connect IT impact to business value. What Success Looks Like • Clients are retained, happy, and expanding their partnership. • QBRs are consistent and strategic projects move from idea → implementation. • Security and standards adoption increase across your accounts. • Internal teams have clarity, collaboration, and direction. • You’re the trusted face and voice for your clients’ technology strategy. What You Bring • MSP industry experience is required — ideally as a Technical Account Manager, vCIO, or consultative Systems Engineer. • Strong grasp of Microsoft 365, Azure, networking (DNS/DHCP/TCP/IP), security (MFA/EDR/SIEM), and compliance frameworks. • Confidence leading QBRs, budgeting discussions, and IT roadmaps. • Experience with Autotask PSA, Datto RMM, and familiarity with Kaseya SOC/NOC. • Excellent communication, relationship-building, and executive presentation skills. • Knowledge of regulated industries (FINRA, SEC, HIPAA) is a plus. Why You’ll Love It Here • Base salary up to $150K + bonuses • No travel – all client interactions are virtual • In-office only – collaborate with your peers at our modern HQ in Downtown LA • 401(k) – 3% dollar-for-dollar match + partial match up to 5% • Paid time off – vacation, sick leave, and 12–13 holidays per year • Commuter benefit – up to $250/month for parking or transit • Clear path for career growth into vCIO or leadership roles Location • Downtown Los Angeles (Biltmore Tower) • Monday–Friday, 8 AM – 5 PM, in-office only • Candidates should live within ~45 minutes of DTLA

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