Job description

COMPANY OVERVIEW A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ER aircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market. Our talented flight and cabin crew operate across the globe, 365 days a year. These talented team members are supported by dedicated professionals out of our corporate office - including our state-of-the-art Operations Control Center and world-class Maintenance Operation - located at AFW, Perot Field Fort Worth Alliance Airport, in Fort Worth, Texas. Flexibility is required to meet the needs of our business and will require evening and weekend availability, when needed. Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and will maintain a reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere to high standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders. SUMMARY The IT Systems Administrator & Technical Support professional ensures the smooth operation of IT systems and network infrastructure across the organization. This role combines hands-on technical support with system and network administration responsibilities, requiring strong technical expertise, problem-solving skills, and the ability to work independently. GENERAL DUTIES System Administration • Serve as MS365 administrator (E3/E5 licensing) • Provide technical support for mobile devices, workstations, and related software • Install, configure, and maintain servers, workstations, and peripheral devices • Evaluate and recommend hardware/software solutions • Troubleshoot and resolve system issues in a timely manner • Lead projects for system upgrades, migrations, and integrations Network Administration • Manage and maintain local network systems (switches, routers, firewalls) • Implement and enforce network standards, procedures, and security protocols • Monitor and troubleshoot network performance, both on-site and remotely • Lead network-related projects and upgrades End-User Support & Collaboration • Provide Tier 1 and Tier 2 technical support for system and network issues • Partner with teams to roll out new hardware, software, and upgrades • Assist with IT equipment management across local and remote sites • Represent IT support function to stakeholders and collaborate on technical initiatives Other • Support special projects and adapt to evolving organizational needs • May perform other responsibilities as assigned based on business needs and shifting company priorities. QUALIFICATIONS • 3–5 years of experience in IT systems and network administration • Bachelor’s degree in IT-related field or equivalent experience/certification • Proficiency in Microsoft technologies, desktop operating systems, MS365, Intune, and MDM solutions • Experience with Windows/Mac environments, Azure, and virtualization (servers/desktops) • Strong troubleshooting skills for hardware/software in both local and remote environments • Excellent communication, organizational, and interpersonal skills • Ability to work independently, prioritize, and meet deadlines in a fast-paced environment • Flexible and self-motivated, with availability to support a 24/7 operation BENEFITS OVERVIEW: We offer a competitive benefits package, which includes medical, dental, and vision insurance as well as company paid Life and AD&D with the option to buy-up, and 401(K) matching - to assist employees balance their professional and personal lives and plan for a fulfilling future. • Competitive pay • Health, dental, vision • 401K with company match • Employee assistance program Gridiron Air LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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