Job description

Job Purpose To provide first-line IT support and ensure the smooth operation, configuration, and maintenance of all IT systems, infrastructure, and digital platforms across the organisation. The role involves hands-on technical support, system administration, and coordination with internal teams and external vendors. Key Responsibilities IT Support & Troubleshooting · - Provide first-line technical support to staff across all departments. · - Diagnose and resolve hardware, software, and network issues. Network Administration · - Manage network switches, cabling, and VLAN configurations. · - Monitor and maintain network performance and security. WiFi & Connectivity · - Configure and maintain concession WiFi access points. · - Ensure reliable wireless connectivity across all operational areas. Security Systems · - Administer and maintain CCTV systems. · - Manage user profiles and access permissions for alarm systems. Audio & PA Systems · - Control amplifiers and PA systems. · - Edit and program PA announcements and playlists. Telecommunications · - Manage mobile and desktop phone systems. · - Configure hunt groups and call agent programming. KCPOS Administration · - Manage user accounts and permissions. · - Configure menu items, product modifiers, and kitchen printer mapping. Sage Integration · - Administer customer groups, discount groups, and product group discounts. Magento Platform · - Replicate Sage settings within Magento for consistency across platforms. Skills & Qualifications Essential: · - Proven experience in IT support or system administration. · - Strong understanding of networking (switches, VLANs, cabling). · - Experience with POS systems (preferably KCPOS). · - Familiarity with Sage and Magento platforms. · - Ability to manage audio systems and PA configurations. · - Excellent problem-solving and communication skills. Desirable: · - Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft). · - Experience with CCTV and alarm systems. · - Knowledge of telephony systems and call routing. Working Conditions Office-based with occasional travel to concession sites. May require out-of-hours support during system upgrades or emergencies. Job Types: Full-time, Permanent Pay: £12.50-£17.00 per hour Expected hours: No more than 45 per week Benefits: • Bereavement leave • Cycle to work scheme • Discounted or free food • Employee discount • Free parking • On-site parking • Sick pay • Store discount Education: • GCSE or equivalent (preferred) Experience: • Technical support: 1 year (preferred) • Network infrastructure: 1 year (preferred) Work Location: In person

Requirements