Job description

Senior Systems Architect for Microsoft Dynamics 365 CRM • Lead as the subject matter expert for Microsoft Dynamics 365 CRM and Power Platform, shaping NFU Mutual’s customer data and digital capabilities. • Influence strategy and governance, contributing to technical roadmaps, architecture standards, and presenting to senior IT leadership and occasionally the Executive Committee. • Hybrid 80% homeworking available and 20% in Stratford-upon-Avon About the role We’re looking for a Senior Systems Architect to join our Architecture team, with a focus on Microsoft Dynamics 365 CRM, Power Platform, and customer data management. As a Senior Systems Architect, you’ll play a pivotal role in shaping the future of NFU Mutual’s customer platforms. You’ll be the subject matter expert for our Microsoft Dynamics 365 CRM and Power Platform environment, ensuring it continues to evolve in line with business needs. You’ll work closely with business stakeholders, IT leaders and project teams to design solutions that are robust, scalable and aligned to our technical strategy. You’ll also provide thought leadership, creating and maintaining architecture patterns and standards, and contributing to governance boards where you’ll review proposals and influence direction. In this role, you will take architectural ownership of Microsoft Dynamics 365 CRM and the associated Power Platform technologies, acting as the subject matter expert and providing architectural leadership across a variety of business programmes and projects. You will help to shape NFU Mutual’s technical roadmap, identifying opportunities for upgrades, enhancements and new features, while ensuring these align with the organisation’s strategic direction. Alongside this, you will play an integral role in the rollout of Master Data Management (MDM), supporting data strategy and integration initiatives. A critical aspect of the role will be the creation and maintenance of architectural patterns, principles and standards, ensuring consistency and quality across our technology landscape. You will also contribute actively to governance boards, reviewing and challenging proposals to guarantee cost-effectiveness, compliance, and alignment with enterprise standards. Equally important will be your ability to engage and influence stakeholders at all levels of the business, preparing and presenting technical papers to senior IT leadership and, on occasion, the Executive Committee. About you This is a highly collaborative role, requiring both deep technical expertise and strong communication skills, as you’ll often be presenting to peers, senior management and occasionally to our Executive Committee. We’re looking for someone with: • Proven experience as a Senior Systems Architect or similar, ideally within a complex enterprise environment. • Expertise in Microsoft Dynamics 365 CRM and Power Platform (Power Apps, Power Automate, Co-Pilot). • Good understanding of SharePoint and its integration within the Microsoft ecosystem. • Experience working with Master Data Management solutions. • A track record of developing and applying architecture standards and patterns. • Experience contributing to architecture governance forums. • Excellent stakeholder management, influencing, and presentation skills – including communication at senior leadership level. Essential technical skills would include but are not limited to: Expertise in Dynamics 365 Sales Module: Lead and opportunity management, sales forecasting, pipeline tracking, quote/order processing. Customisation & Configuration: Entities, forms, views, business rules, workflows, and security roles. Power Platform Integration: Power Apps (Model-Driven), Power Automate, and Dataverse. API & Integration Skills: REST APIs, Azure Logic Apps, and custom connectors. Data Management & Migration: ETL processes, data import/export, and synchronisation. Security & Access Control: Azure AD authentication, role-based access, and environment-level security. Experience with Power BI Integration, Microsoft 365 Touchpoints, Azure Services, DevOps & ALM: Azure DevOps for packaging, deployment pipelines, and version control would be highly desirable. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: • Salary £85,000 - £105,000 Dependent upon experience • Annual bonus (up to 25% of salary) • Contributory pension scheme, up to 20%, including your 8% contribution • 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme • A Family Friendly policy that helps you balance your work and family responsibilities • Private medical insurance + options to add family members • Access to savings at High Street brands, travel and supermarkets • £20 contribution to a monthly gym membership – subject to T&Cs • Health and wellbeing plan - cashback for dentist, opticians, physio and more • Employee Volunteering - volunteer in the community for one day each year • Unlimited access to Refer a Friend £500 bonus scheme • Life Assurance cover of 4 x salary • Employee discounts of 15% on a range of NFU Mutual insurance policies. • Salary sacrifice employee car scheme - subject to eligibility Working at NFU Mutual We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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