Job description

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects. Who we are supporting  The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium. The NCIA provides a wide range of services, including: Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers. Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities. The program Assistance and Advisory Service (AAS) The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V. To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce. Role ID – 2024-0288 Role Background The NCIA is seeking support for Digital Learning Media Creation for our NATO Cloud Operations environment. The services include designing and delivering multimedia training content that enables the effective adoption of NATO Public Cloud services and Microsoft 365 across the NATO Enterprise. The services also include producing video tutorials, step-by-step guides, visual learning aids, and online resources aligned with the evolving digital workplace, that will contribute to the success of the cloud transition by creating engaging, accessible, and technically accurate learning materials that empower users, support hybrid work, and facilitate change management. Role Duties and Responsibilities NPCL Familiarization and Adoption Support Attend structured onboarding training at NHQ Brussels. Complete self-paced NPCL training via Viva Learning. Stay current with updates across the NPCL service stack. Collaborate with project teams to remain aligned with platform evolution. Training Material Development Develop step-by-step guides with illustrations and UX principles. Create detailed video tutorials and explainer clips using advanced editing. Include newer Microsoft 365 tools: Loop, Planner, Lists, Stream, Bookings, To Do. Structure materials for varying audiences, from end-users to IT administrators. Advanced Video and Audio Editing Deliver content with refined transitions, sound editing, and animations. Use multi-tool workflows (e.g., Adobe Premiere + Camtasia + Audition). Optimize content for various formats (desktop, mobile, web, print). Incorporate subtitles, callouts, and layered visuals for engagement. Visual and Graphic Content Creation Design infographics, icons, banners, and internal marketing visuals. Build templates for canvas boards, printable handouts, and campaign posters. Align visuals with NCIA branding and NATO guidelines. Use Illustrator, InDesign, Canva, and the Adobe Creative Suite. Viva Suite Enablement Build training paths and modules using Viva Learning. Support integration and use of Viva Engage, Connections, and Amplify. Tailor content for cross-team communication and platform adoption. Demonstrate Viva reporting and usage features to end-users. SharePoint and Knowledge Hub Management Curate training content into SharePoint portals and learning libraries. Organize content with metadata, tagging, and access controls. Enable interactive components using Lists, Forms, and Power Automate. Structure sites for ease of navigation and multilingual presentation. Microsoft Places and Organizational Training Develop explainer content on Microsoft Places and hybrid workspace usage. Produce tutorials and guides for location-aware M365 integration. Educate users on room booking, proximity alerts, and team coordination. Align Places content with broader workplace change strategy. Multi-Channel Delivery Package training for digital (Viva, Teams, SharePoint) and physical (PDF, print). Configure materials for self-study and instructor-led sessions. Integrate content into Microsoft Learning Pathways. Adapt materials to diverse devices and user capabilities. Change Communication Support Develop announcement templates and learning teaser videos. Design training emails, Yammer posts, and intranet banners. Align content messaging with digital workplace transformation goals. Measure awareness impact through usage data and surveys. Stakeholder Collaboration Liaise with internal SMEs and platform owners for accuracy. Join working groups and sprints with the communications team. Provide live demonstrations and guidance to project stakeholders. Document all content review and validation cycles. Feedback and Improvement Loop Collect feedback via embedded forms, polls, and usage metrics. Run A/B testing on video and guide formats. Maintain backlog of improvements per site rollout phases. Participate in retrospectives with training and PMO staff. Reporting and Sprint Management Track progress in weekly sprint format. Submit sprint results in structured reports with DAS. Maintain backlog and roadmap in alignment with release cadence. Coordinate planning meetings and deliverable signoffs.  Essential Skills, Experience and Certifications Digital Learning Media Content Development: At least 3 years of experience in creating comprehensive and user-friendly online materials, including guidelines, FAQs, videos, articles. Ability to develop step-by-step guides in a video format or printed with clearly marked and explained screenshots, and FAQs. Skill in ensuring training materials are accessible and up-to-date. Proficiency in using various formats for training materials (slides, handouts, online resources). Ability to create professional training videos At least 3 years of experience in screen and video recording, video editing, ability to add annotation, transitions, adding interactive elements (e.g. embedding quizzes using Microsoft Forms and Stream) Familiarity with screen recording, image and video editing software; for example, Adobe PRO, OBS Studio, Camtasia, Canva, Snipping Tool, PowerPoint Windows 11 Enterprise, M365 products, Office Suite and Collaboration Tools: In-depth knowledge of Microsoft 365 core products (Windows 11 Enterprise, Office 365 suite, MS Teams, OneDrive, SharePoint Online). Proficiency in Windows 11 Enterprise and the Office 365 suite. Expertise in MS Teams, OneDrive, and SharePoint Online. Ability to explain features and functionalities clearly. Experience in developing training materials. Ability to update training content based on new features and updates. Security and Intune Managed Device Compliance: Knowledge of security best practices, including Microsoft BitLocker and Windows Hello for Business. Proficiency in Intune device management, including policy configuration and compliance management. Experience in developing training materials on device compliance and data security. Ability to explain the Company Portal and its functionalities. Skill in providing guidelines for maintaining privacy and security. Viva Learning: Knowledge of how to use learning management platforms, and specifically Viva Learning and SharePoint Experience in managing user dashboards in Viva Learning Additional M365 Tools: Basic knowledge of other M365 tools such as MS Planner, MS Bookings, MS Forms, MS Places, To Do, Loop, Whiteboard, Lists, Stream, ClipChamp. Ability to demonstrate how these tools integrate with core M365 products, such as MS Teams. Experience in enhancing productivity through these additional tools. Skill in providing user guidance and providing practical solutions for these tools. Others: Excellent verbal and written communication skills. Full proficiency in the English language. French language proficiency is of advantage. The candidate must have the nationality of one of the NATO nations. The candidate must possess a NATO Secret Security Clearance or national equivalent that can be transferred to a NATO Secret Security Clearance. Working Location Off-site Working Policy Remote Travel Travel may be required, not exceeding 1 week per month, to Brussels (BEL) or The Hague (NLD) Security Clearance Valid National or NATO Secret personal security clearance We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up. 

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