Job description

We are seeking a Level 2 Help Desk / Systems Administrator to join a growing MSP team supporting a variety of client environments. This role blends hands-on technical support with system administration, proactive maintenance, and problem resolution. You will provide Tier 2 support for desktops, servers, networking, and cloud systems while ensuring client environments run efficiently, securely, and reliably. As a Level 2 Help Desk / Systems Administrator, you will serve as a key escalation resource, handle device deployments, support cloud and on-premises infrastructure, and assist with ongoing system improvements. You will document client environments, troubleshoot recurring issues, and collaborate with other engineers to maintain high standards of service delivery. Daily Responsibilities: • Serve as a Tier 2 escalation point for desktops, servers, and network issues • Deploy, configure, and maintain Microsoft 365, Azure, and hybrid cloud environments • Administer Windows Server, Active Directory, DNS/DHCP, and VPNs • Prepare, configure, and deploy end-user devices; manage onboarding/offboarding tasks • Perform proactive monitoring, updates, and preventative maintenance • Document client environments, system configurations, and resolutions • Support networking devices, troubleshoot connectivity, and assist with security improvements Required Qualifications: • 2+ years of IT experience in an MSP • Hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, and networking fundamentals • Experience with VMware or Hyper-V virtualization • Experience with endpoint management, hybrid cloud environments, and device deployment • Familiarity with RMM/PSA tools for monitoring, ticketing, and reporting • Strong troubleshooting skills and ability to deliver timely technical solutions Salary + Benefits: • $65,000 - $75,000 • Health, Dental, and Vision Insurance • Hybrid WFH after onboarding • 401(k) with company match • Certification Reimbursement • Mileage Reimbursement

Requirements