Job description

The role is 2 days per week on-site at a client, and 3 days per week in our office. Both locations are within 1 mile from each other. Compensation: The pay range is $33 - $38 per hour USD paid as salary (or approximately $70-80k), 401k match of 4%, healthcare/vision/dental benefits, plus quarterly profit sharing that will add another 5-10% on top of your base salary. Who you are: You love technology. You are a service-oriented individual who enjoys providing solutions and fulfilling requests. You have worked in customer service or customer success in the past. You are assertive, driven and like to take ownership. You like a dynamic work environment. You are able to work in an environment where the pace is ever changing. Education and Soft Skills: • 1-2 years MSP (Managed Service Provider) experience is a must • MCSE; Network+ or CCNA; Microsoft and Azure certifications are preferred • Ability to isolate and diagnose root causes of incidents • Elite analytic and problem-solving skills • Excellent oral and written communication skills • Ability to work independently with minimal supervision and work successfully with an integrated support team Technical Skills: • Microsoft Network and Cloud Technologies • Basic working knowledge of managing Active Directory and Azure Active Directory • Basic working knowledge of managing Windows Server and GPO • Basic PowerShell knowledge • PC and Mac troubleshooting experience • Office 365 administration knowledge • Google Workspace administration knowledge preferred • Fundamental networking knowledge • OS knowledge (MacOS, Windows, iOS, Android, etc.) About OWG: Quite simply, we put our employees and partners FIRST! How do we accomplish this? We always work to maintain an environment where we can build careers (not just jobs) for our employees and long-lasting relationships with our partners. We love to learn. We love efficiency. Most of all, as we grow, we love to collaborate to accomplish our goals as an organization. • We have regular happy hours, team dinners, and have a fun team • We have a relaxed work environment - casual dress every day • We have very minimal meetings - quick morning huddles, and one weekly team call, with additional meetings only as required • Our on-call system very rarely gets triggered, most shifts come and go with no work to be done • We are highly protective of our team’s work-life balance and quality of life • We all walk out the door at 5:30pm every day (ok, occasionally someone sticks around to finish something up but that is the exception, not the rule) Solutions Overview: • Our Next-Gen Cloud provides safe and seamless access to corporate data and business apps from any device, anywhere, at any time • Delivering technology solutions where privacy and security aren't afterthoughts; they're baked into the product design • Getting back to basics with impeccable service delivery, accountability, and responsiveness Performance Requirements: • Punctuality and attendance must be excellent • Ability to multi-task and adapt to changes quickly • Works effectively with other members of the organization to troubleshoot client issues • Participates in developing procedures and suggesting improvements to existing procedures • Document solutions to incidents and be willing to share those with the team • Effectively handles escalated issues, escalates as well when needed, and follows up to ensure our partners are satisfied • Document all contact with partners or vendor support in our trouble-ticketing application (ConnectWise) • Updates all information within our knowledge base as appropriate • Must be physically in the office 5 days a week. We do allow ad-hoc work from home days as needed, but the general requirement is in office. • Cover rotating on-call shifts (once every 8-10 weeks with compensation, and very minimal usage by clients). • Must have or have access to regular, reliable transportation Job Type: Full-time Pay: $33.00 - $38.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Are you located within 45 minutes driving distance from Westwood? Experience: • MSP: 2 years (Required) Work Location: In person

Requirements