Job description

The Role We’re seeking a Support Engineer to provide technical support for Wealth Access applications built on .NET with SQL Server backends. This role requires a blend of strong problem-solving skills, customer-first communication, and hands-on technical expertise. You’ll collaborate with clients, internal support, and engineering teams to ensure reliable and timely resolution of production issues while contributing to long-term product stability. What You’ll Do • Troubleshoot and resolve escalated issues in .NET applications and SQL Server databases. • Analyze logs, debug code, and reproduce issues in test environments. • Write and optimize SQL queries, stored procedures, and scripts. • Collaborate with engineering teams to implement long-term fixes and enhancements. • Maintain accurate documentation of issue resolution and contribute to the knowledge base. • Provide clear communication to clients and internal stakeholders regarding issue status and resolution. • Participate in on-call rotation and provide after-hours support as required. Who You Are • Bachelor’s degree in Computer Science, IT, or equivalent experience. • 2–4+ years in support engineering, application support, or software development. • Proficiency in C# / .NET Framework / .NET Core. • Strong experience with SQL Server (performance tuning, query optimization, stored procedures). • Familiarity with Windows Server environments and IIS. • Strong debugging, log analysis, and technical troubleshooting skills. • Excellent communication and problem-solving abilities. Preferred Qualifications • Experience with Azure or AWS environments. • Familiarity with REST APIs, microservices, and integrations. • Exposure to DevOps tools (Git, CI/CD pipelines, monitoring). • Prior experience in financial technology or regulated industries. Why Join Wealth Access • Competitive salary • Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Professional development opportunities Our Values • Lead with Insight • Put People First • Win Together Compensation Compensation includes a competitive base salary and comprehensive benefits. The final package will reflect experience, qualifications, and market conditions. About Wealth Access Wealth Access is the leading banking-integrated wealth platform that helps banks and wealth management firms deliver unified, intelligent client experiences. Financial institutions often face the challenge of fragmented, legacy systems that make it difficult to connect trust, brokerage, retail, and commercial banking data. Our platform solves this by integrating data into one secure, portable client record, making it accessible across the enterprise. This unified view powers wealth, digital banking, CRM, and analytics ecosystems—helping institutions accelerate digital transformation, improve advisor productivity, and drive growth in deposits and investments. Wealth Access partners with top financial institutions and technology providers to power millions of client interactions every month.

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