Job description

Salary: Job description: This is not an entry-level position. Seeking candidates with a minimum of 3+ years of experience in an IT support environment, preferably in an MSP. Job Summary The Systems Administrator role is responsible for supporting a wide variety of clients and systems, almost entirely remotely. Clear and concise communication skills (written and verbal) are equally as important as technical ability. The proper candidate will be motivated to take on new challenges and expand their technical knowledge. This position will be exposed to many different environments and systems, providing ample opportunities for growth in your field. The ideal candidate will be comfortable speaking to executives of our clients and presenting resolutions to the problems at hand. This will be a hybrid position with some travel when required. While the hours are standard business hours, an understanding that the role will require off-hours support at times. Looking for a candidate who meets the following criteria: • Exceptional written and oral communication skills. • Act as a final point of escalation for the most critical, severe, and complex issues • Experience in troubleshooting the most difficult problems involving hardware and software • Experience working with and troubleshooting new and unfamiliar software • Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. • Ability to mentor junior team members • Strong technical background • Desire to solve complex problems • Big picture understanding of changes Skills • Windows 10/11 • Windows Server 2012-2019 • Management 365 and Exchange Administration • Active Directory • Group Policy • LAN and WAN Networking • Routing and Switching • Firewall Rules, Services, and Configurations • Hyper-V and/or VSphere/ESXi • Azure / cloud environments • Powershell or basic scripting knowledge • Network Printers and Deployment • Advanced Hardware and Software Troubleshooting Preferred: • MSP Experience • SonicWall • Ubiquiti Equipment • Connectwise Manage Ticketing • Screenconnect • Backup methodology • Ninja or other RMMs

Requirements