Job description

Position Summary The Solutions Administrator (SA) I is a proactive and customer-focused role responsible for supporting and maintaining key SaaS and on-premises platforms used across the Corporate and Enterprise Services (CES) technology team. In addition to resolving incidents and service requests, this role proactively identifies root causes of recurring or high-impact issues and collaborates with cross-functional teams to drive long-term solutions. The Solutions Administrator ensures clear, consistent communication with stakeholders, prioritizes work based on urgency and business impact, and supports continual innovation and predictable operations of critical platforms such as OnBase, Atlassian, SharePoint, Kofax, Appian, and others. About The Team The Corporate and Enterprise Services (CES) team supports a variety of mission-critical platforms that connect and empower the entire Clayton organization. The CES portfolio consists of four distinct scrum teams. In this role, you will support both the Corporate and Enterprise Content Management (ECM) teams, partnering closely with a variety of business stakeholders such as finance, legal, insurance, human resources, and more. The team values collaboration, continual learning, proactive problem-solving, and innovation, with a strong focus on delivering a world-class customer experience. We celebrate successes together, encourage professional growth, and are passionate about reducing operational issues through proactive support and solutioning. Primary Responsibilities • Act with urgency to triage and prioritize service requests and incidents based on business impact, ensuring timely resolution and clear communication with stakeholders. • Facilitate root cause analysis and collaborate with teams to recommend and implement solutions that reduce recurring or high-impact issues. • Analyze incident and ticket trends to identify opportunities for process or system improvements that enhance platform stability and reduce support needs. • Will be responsible for basic system configurations of many SaaS platforms, on-prem systems, and solutions. • Responsible for environment management, including communicating around outages, downtime, access, and availability. • Will be a supporting member of a team that provides operations and support, system maintenance and research to ensure continual innovation and predictable operations of the solutions. • Perform daily system monitoring and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups (for example). • In partnership with the Product Owner, coordinate and communicate SaaS platform patching activities, reviewing release notes and analyzing impact to Clayton’s operational and financial systems, scheduling with teams, and verifying successful implementation and post-patch stability. • Independently manage Service Requests/Tickets for the platform, including opening, monitoring, escalation, closing, and communicating status. • Manage user provisioning, including creating, changing, deleting, and auditing accounts as requested. Primary Qualifications • Strong written and verbal communication skills, with experience keeping stakeholders informed from issue identification through resolution. • Ability to work independently in a fast-paced environment while maintaining professionalism and attention to detail. • Knowledge of project management and the software development life cycle (SDLC) process. • Experience in data gathering, and phases of software life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness). • Proficient in Microsoft Office Suite: Including Word, Excel, and PowerPoint. • Working knowledge of JIRA/Confluence preferred is preferred. Desired Skills • Proven ability to triage and prioritize multiple in-flight tickets based on urgency and business impact. • Experience conducting root cause analysis and contributing to preventive solutions for recurring or high-impact issues. • Strong customer service and interpersonal skills, with a focus on clear and proactive communication. • Familiarity with supporting large SaaS platforms (e.g., OnBase, SharePoint, Atlassian, Kofax, Appian). • Analytical mindset with experience identifying trends and recommending process or system improvements. • Ability to collaborate across technical and business teams to balance immediate issue resolution with long-term solutions. • Comfort working under pressure while maintaining accuracy and professionalism. • Strong analytical and problem-solving skills. • Attention to detail. • Follow-through and completion of tasks. Behavioral Competencies • Service focus • Relationship building • Collaboration and teamwork • Organizational savvy • Analytical thinking • Accountability • Composure and resiliency • Deliberative decision making • Managing innovation Why Clayton Homes? Founded in 1956, Clayton is committed to opening doors to a better life through homeownership. Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built and off-site built homes. The company’s portfolio includes a comprehensive range of site-built, modern manufactured, Tiny, CrossMod® and modular housing. The home office is located in the Knoxville, Tennessee area. For more information, visit claytonhomes.com. Benefits • Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays. • Quarterly bonus program. • Recognized as one of East Tennessee’s top technology workplaces. • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being. • Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course. • Paid Time Off for Volunteer work. Why Clayton Homes • One of America’s largest home builders and leader in housing • Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women • Quarterly profit share bonus program • Onsite gym with variety of classes, wellness, professional and personal development programs and much more! Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00023 Technology

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