Job description

Job Summary: OPSPro specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. Skills & Competencies: Must have two or more below: Experience with Cloud platforms such as Microsoft Azure and Amazon Web Services. Experience with Microsoft 365 Administration, Intune, Azure Entra ID (AD) Experience with cybersecurity within the DoD Experience with CMMC/NIST 800-171 implementation and documentation Experience with SIEM offerings Key Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position • Tier 1-2 helpdesk, Laptop Builds, onboard/offboard, Equipment forms, Inventory Management • Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages • Troubleshoot and support software / hardware applications and business processes • Analyzes and tests new hardware / software configurations • Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support • Assist the technical lead with projects from implementation through testing and production • Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents • Accurately update applications, websites, and content management systems • Accurately update and maintain electronic records with current data. • On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required • Help desk Documentation • Perform other duties as assigned Qualifications • Must be customer-service and results-oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously, and an experienced decision-maker • Able to work effectively on their own without direct supervision • Able to work as part of a distributed team spanning multiple time-zones and regions • 2-3 years of experience with computer systems support, server installation and support, network administration, network installation, and configuration. • Experience with Firewall, VPN, and Layer 3 and 4 Switch configurations. • Thorough working knowledge of Microsoft Office, Windows 1011 Operating Systems, Windows Server Operating Systems, Azure Entra ID, and Intune. • Experience with Apple/Mac, SQL, and Microsoft Defender (ATP) is preferred • Experience installing software, patches, and updates on desktops, laptops, and servers • Experience troubleshooting complex network and systems infrastructure issues • Hands-on experience with deployment and/or support of client systems • Phone and people skills which promote end-user satisfaction • Experience with Active Directory and Windows Servers • CompTIA Security + and Network + certification preferred • Knowledge of NISTCMMC Compliance process preferred Core Values: Team First Good Egg Trusted Advisor Actively Seeks Knowledge Own Your Stuff Client Excellence Mindset OPSPro is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, physical or mental disability, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), reproductive health decision making, natural or protective hairstyle, sexual orientation, marital status, military service and veteran status, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. OPSPro participates in the E-Verify Employment Verification Program Job Applicant Poster Viewing Center Job Type: Full-time Benefits: • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Vision insurance Work Location: In person

Requirements