Job description

Required Qualifications • Experience: 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services. • Azure Expertise: Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute. • Escalation Handling: Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution. • Troubleshooting Skills: Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps. • Independent Ownership: Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution. • ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations. • On-Call Availability: Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required. Preferred Qualifications • Certification: Microsoft Azure Administrator certification (e.g., AZ-104) or equivalent. • Scripting: Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks. • Microsoft 365 Expertise: Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc.). The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement • Additional Perks: Employee Assistance Program, Employee Discount Program and more! World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! #LIREMOTE #LI-WWTCR

Requirements