Job description

We’re seeking a skilled Level 2 System Administrator to join a growing Managed Services team supporting small and mid-sized businesses across the Atlanta area. This role offers the chance to work in diverse client environments, solving a wide range of technical challenges while advancing your systems and networking expertise. You’ll be part of a collaborative group of IT professionals who thrive on tackling complex problems, delivering excellent customer experiences, and driving continuous improvement. In this position, you’ll be the go-to escalation point for desktop, server, and network issues. Your day will range from managing Windows Server environments to configuring switches, VPNs, and wireless networks, to supporting Microsoft 365 tenants. You’ll balance hands-on troubleshooting with proactive system administration, ensuring stability and security across client infrastructures. This is an ideal role for someone with an MSP background looking to expand their depth in systems administration while maintaining daily variety in their work. Key Responsibilities • Provide Tier 2 escalation support for desktops, servers, and network environments across multiple client sites • Install, configure, and maintain Windows 10/11 workstations and peripheral devices • Administer and troubleshoot Microsoft 365, Exchange, and email connectivity issues (POP3, IMAP, SMTP) • Support, maintain, and patch Microsoft Windows Server environments (2016–2022), including Active Directory, Group Policy, and Terminal Services • Configure and troubleshoot LAN/WAN/WLAN environments, including VLANs, switch stacks, access points, and VPN concentrators • Perform administration and maintenance of firewalls, routers, and gateways (Cisco, SonicWall, etc.) • Monitor and maintain system backups and disaster recovery solutions (Symantec, StorageCraft, or equivalent) • Document issues, resolutions, and infrastructure details to ensure consistency and knowledge transfer • Collaborate with peers and leadership on root cause analysis and preventative measures Qualifications • 2+ years of experience working for a MSP • Strong troubleshooting skills across desktop, server, and networking technologies • Hands-on experience managing Windows Server, Active Directory, and Group Policy • Proficiency in Microsoft 365 administration, including Teams, Exchange, and SharePoint • Solid understanding of IP networking, including addressing, routing, DNS, and DHCP • Experience supporting and configuring security appliances, VPNs, and backup solutions • Excellent communication skills with both technical and non-technical users Salary: $65,000–$75,000 Location: Alpharetta, GA (hybrid client-facing role) Benefits • Hybrid WFH (3 days at home, 2 days in office or onsite) full • 401(k) with matching • Health, dental, and vision insurance • Life insurance • Paid time off

Requirements