Job description

Responsibilities - Provide outstanding customer service and achieve client satisfaction - Monitor and triage new support cases - Troubleshoot issues and deliver high quality solutions - Effectively communicate to customers, partners, team members, and management - Support team members - Develop whitepapers, best practice knowledge base, and articles - Create, develop, and deliver proactive services with the use of new features or common repetitive areas - Maintain effective customer relationships - Log incidents and document communications in CE - Follow established standards & methodologies - Optimize individual utilization - Continue your professional education by setting specific annual training goals - Participate in larger project initiatives and lead process area-specific workstreams - Design and document functional specifications for warehouse operations within Dynamics 365 Supply Chain Management, including picking, packing, shipping, receiving, put-away, and inventory counting. - Configure and customize Dynamics 365 warehouse management module based on the defined requirements, including setting up warehouse locations, reservation hierarchy, wave, work, location directives, mobile device and labels. - Provide comprehensive training to business process owners on the warehouse management functionalities within Dynamics 365, including system navigation, configuration, process, and key features. Qualifications - Minimum of 5 years Dynamics 365 ERP Manufacturing/Supply Chain experience - Minimum of 2 years of Dynamics 365 ERP implementation experience - Minimum of 2 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment) - Minimum 5 years of industry and/or consulting experience - Certification in Dynamics 365 ERP T&L certification within first 90 days of employment. - Strong industry experience within Supply Chain or Materials Management - Experience with implementing and supporting advanced warehouse (WMS) functionality - Working knowledge of transportation management systems (TMS) - Working knowledge of industry specific best practices - Excellent communication, planning and organization skills - Strong customer relationship skills - Ability to establish priorities and work independently - Ability to travel up to 50% - Bachelor’s Degree or equivalent combination of education and experience - English: Fluent - Valid Driver’s License Desired Qualifications - Dynamics 365 ERP 2012 experience - Bachelor’s degree in Supply Chain Management, Operations Management or related field - Microsoft Dynamics 365 ERP Certification in at least one other module - Experience with other Dynamics 365 ERP Modules - Experience with Landed Cost - Experience with SPS EDI, RF Smart, or other ISVs a plus - APICS CPIM or CSCP

Requirements