Job description

Responsibilities - Provide outstanding customer service and achieve client satisfaction - Monitor and triage new support cases - Troubleshoot issues and deliver high quality solutions - Effectively communicate to customers, partners, team members, and management - Support team members - Develop whitepapers, best practice knowledge base, and articles - Create, develop, and deliver proactive services with the use of new features or common repetitive areas - Maintain effective customer relationships - Log incidents and document communications in CE - Follow established standards & methodologies - Optimize individual utilization - Continue your professional education by setting specific annual training goals - Participate in larger project initiatives and lead process area-specific workstreams Qualifications - Minimum of 2 years Dynamics 365 ERP Manufacturing experience - Minimum of 1 year of Dynamics 365 ERP implementation experience - Minimum of 1 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment) - Minimum 3 years of industry and/or consulting experience - Certification in Dynamics 365 ERP Manufacturing or Lean, or attainment of certification within first 90 days of employment. - Strong industry experience within Production control or Master Planning - Working knowledge of industry specific best practices - Excellent communication, planning and organization skills - Strong customer relationship skills - Ability to establish priorities and work independently - Ability to travel up to 50% - Bachelor’s Degree or equivalent combination of education and experience - English: Fluent - Valid Driver’s License Desired Qualifications - Dynamics 365 ERP 2012 experience - Bachelor’s degree in Supply Chain Management, Operations Management or related field - Microsoft Dynamics 365 ERP Certification in at least one other module - Experience with other Dynamics 365 ERP Modules - Experience with AXtension, ATOS, or Seeburger a plus - APICS CPIM or CSCP

Requirements