Job description

JOB DESCRIPTION Job Description Company overview: Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries. About Us: At DBS, we specialize in providing comprehensive IT solutions, cybersecurity protection and remediation and proactive managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and developing long-term partnerships with our clients. Job Summary: We are seeking a customer-focused IT Help Desk Support individual. This position will be responsible for providing technical assistance to our customers including user management, system administration duties and Microsoft cloud services and accounts. This role requires excellent problem-solving skills and the ability to provide both remote and on-site assistance as necessary. Key Responsibilities: • Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution. • Incident Management: Log, track, and manage incidents and service requests submitted by the users. • Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications. • User Assistance: Assist users with account setup, password resets, and access to applications and systems. • System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades. • Documentation: Create and maintain documentation for IT procedures, solutions, and user guides. • Escalation: Escalate complex issues to higher-level support or specialized teams when necessary. • Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services. Qualifications: • Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. • Experience: 1-2 years of experience in IT help desk support. • Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts. • Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction. • Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively. • Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. • Team Player: Ability to work effectively both independently and as part of a team. • Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment. Benefits: • Competitive salary • Health, dental, and vision insurance • Retirement plan with company match • Paid time off and holidays • Professional development opportunities • Supportive and collaborative work environment #hc207528

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