Job description

Description System Administrator – Microsoft 365 Suite Focused Job Summary Essential Job Duties • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers. • Responsible for the support of Windows server applications, systems and network environments. • Experience with running and maintaining scripting, i.e PowerShell. • Responsible for OS patching/upgrades; Software installs/upgrades, and Channels and Builds. • Perform and Review system backup procedures around M365 Suite, and other recovery processes in accordance with the company's retention, disaster recovery and business continuity strategies. • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems. • Working knowledge of the skills required to provision, manage, monitor, and decommission onprem/cloud services for Infrastructure. • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. • Actively contribute to ongoing projects in the I.T. • Administer and manage Active Directory, Azure AD, Group Policy, Intune, Exchange online, M365, Win10/11, Azure Infrastructure, Key Vault, Virtual Machines, Replication, Storage Accounts, Enterprise Application and Application Registration. • Prioritize the ongoing changes with M365, Outlook, Word, Excel, OneDrive, Copilot Chat, PowerPoint, SharePoint Online, Teams, Forms, Planner, Bookings, Project, Visio, Whiteboard, etc. • Prepare Communications of changes to end users, documentation for reference with Knowledge Articles for end user and IT users. • Microsoft 365 Administrator plays an essential role in ensuring that an organization's Microsoft 365 suite is configured, maintained, and optimized to meet the evolving needs of the business and its users. • This position involves a blend of technical acumen and customer service, as the administrator is responsible for overseeing the user experience, ensuring seamless access to tools and applications, and addressing any issues that arise within the platform. • Implement and manage Microsoft 365 compliance features, eDiscovery, and retention policies to ensure compliance with legal and regulatory standards. • Administer SharePoint Online, configuration and management, to facilitate collaboration and document management across the organization. • Oversee the deployment and management of Microsoft Teams, including team creation, policy configuration, and integration with other Microsoft 365 services to enhance internal communication and collaboration. • Monitor and troubleshoot Microsoft 365 services and connectivity issues, using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance and user satisfaction. • Coordinate with external vendors and service providers for the integration of third-party services and applications with the Microsoft 365 environment, ensuring seamless interoperability and enhancing the platform's capabilities. • Manage communications and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications. • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations/end users in mass might encounter. Escalate incidents as necessary. • Support application development teams throughout project lifecycles. • Analyze system, server, application, network, and input/output device performance. • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. • Collaborates with Managed Services on Windows and 3rd Party patches. • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. • Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services. • Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use. • Review M365 License counts and align with business needs as staffing needs change. • Azure Active Directory Integration, Connecting and managing user identities across cloud and on-premises environments facilitates secure and efficient access to services. Setting up authentication methods, implementing single sign-on (SSO), and applying conditional access policies are crucial steps in protecting corporate data while improving the user experience. • The environment encourages collaboration and interaction, especially as administrators often serve as a bridge between technology and its users. This necessitates a culture that values clear communication and teamwork. • Review M365 License counts and align with business needs as staffing needs change. Qualifications • Proficiency in cloud services, expertise in managing Microsoft 365 applications • Knowledge of cybersecurity practices specific to cloud computing • Bachelor's or Associate's degree in Information Technology, Computer Science, or a related field. • Relevant coursework includes network administration, computer systems, cloud computing, and cybersecurity. Majors in these areas equip candidates with the necessary technical skills and understanding of IT infrastructure, crucial for managing and configuring Microsoft 365 services effectively. Experience • Microsoft 365 Administrators typically possess extensive experience in managing and configuring Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, etc. • On-the-job training and participation in advanced training programs are common, enhancing their skills in system migrations, security protocols, and user support. • Experience in troubleshooting, user training, and policy implementation is crucial. Administrators often have a history of progressively responsible roles in IT, reflecting a deepening expertise in Microsoft 365 ecosystems. Certifications Encouraged • Certifications beneficial for an Microsoft 365 Administrator include • Microsoft Certified: Microsoft 365 Fundamentals, • Microsoft Certified: Enterprise Administrator Expert, and • Microsoft Certified: Security, Compliance, and Identity Personal Attributes • Strong customer service orientation. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Strong interpersonal and oral communication skills. • Adept at reading, writing, and interpreting technical documentation and procedure manuals. • Ability to conduct research into hardware and software issues and products as required. • Ability to present ideas and solutions in user-friendly language. • Highly self motivated and directed. • Keen attention to detail. • Skilled at working within a team-oriented, collaborative environment. Work Conditions • 35-hour Hybrid (combination of onsite/remote) work week with on-call availability when necessary. • 10% travel required. • Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. • Occasional inspection of cables in floors and ceilings. • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

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