Job description

Hi, Greetings from IT Engagements IT Engagements is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients. Role : MS - Dynamics SME Location : Baltimore, MD Duration : 12 months Work : Onsite Job Summary : The MS-Dynamics Subject Matter Expert (SME) ,responsible for the design, architecture, implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. The role emphasizes collaboration with business users, system integration, technical leadership, and end-to-end solution delivery primarily for the Department of Economic and Workforce Development. Key Responsibilities include : • Architect and develop Microsoft Dynamics CRM solutions. • Translate business needs into technical requirements and functional designs. • Customize and extend Dynamics CRM using JavaScript, .NET, C#. • Handle data migrations and integrations with third-party systems. • Oversee administration, support, QA testing, and training. Collaborate with stakeholders to deliver end-to-end CRM implementations. Key skills include : Proficiency in Dynamics 365 CRM, JavaScript, C#, .NET, Web Services , APIs, SDKs, SQL, and data migration. Familiarity with CRM best practices, data modeling, and UI customizations We are looking for a MS-Dynamics SME for the following tasks: • Serves as a subject matter expert (SME) responsible for the overall design, architecture and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems. •Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution • Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development. • Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations. • Develops and implements, and trains others to develop in Microsoft Dynamics. • Helps gather and document requirements from non-technical business users. • Uses technical expertise to translate business requirements into effective system requirements and functional design documents. • Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions. • Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution. • Prototypes and demos recommended solutions for users. • Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary .• Provide ongoing technical support and training for end-users.• Perform regular quality assurance and testing to ensure the solution meets the needs of the end user. • Assist with the project planning, scheduling and deployment of the new CRM features Qualifications needed: Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. • 7 years of experience in IT industry • 3 years of experience as a technical expert in an IT organization • 3 years of experience developing in Microsoft Dynamics • Proficiency in Microsoft Dynamics 365 CRM Development and customization • Experience with JavaScript, C#, .NET, and Web Services • Knowledge of Dynamics 365 APIs and SDKs • Understanding of Customer Relationship Management solutions• Experience with SQL, database management and data migration techniques •Strong communication skills and ability to work in a team environment • Problem solving skills Preferred qualifications: • Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience •Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle) •Strong understanding of CRM data modeling, workflows and user interface customization•Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) • Familiarity with Microsoft SharePoint. Thanks and Regards Divya kumari Technical Recruiter divya@itengagements.com Job Type: Contract Pay: From $60.00 per hour Schedule: • 8 hour shift Work Location: In person

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