Job description

Job title: Senior IT Systems Engineer - O365 & Active Directory Location: Atlanta, GA (Hybrid) Duration: 10+ months Short Description The client is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. Job Summary: We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency's core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. Primary Responsibilities: • Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems. • Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution. • Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems. • Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability. • Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing. Necessary Skills and Qualifications: • 10+ years of IT experience. Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams. • Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments. • Configuration of Windows Infrastructure via Group Policy and/or scripts. • Adept at using Powershell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. • Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus. • 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects. • 2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes. • 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus. • Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently. • Experience in coordinating with third-party technical support vendors. Proficiency in creating and maintaining technical documentation. • Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable. Solid understanding of IT service management and ITIL best practices is a plus. • Track record of continuous learning and adapting to new technologies. Desired Skills and Attributes: • Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences. • Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes. • Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment fast-paced environment. Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met. Required Skills: • Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams

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