Job description

We are a growing Managed Services Provider serving small and mid-sized businesses across the Atlanta area with reliable, secure, and forward-thinking technology solutions. Our team combines deep technical expertise with a people-first mindset, helping clients achieve their business goals through technology that works. We are seeking a Systems Administrator (Client Support Engineer) to join our collaborative team. In this role, you’ll provide hands-on support across diverse client environments, managing desktops, servers, networks, and cloud systems. You’ll be a trusted resource for our clients, ensuring their systems stay stable, secure, and efficient while delivering an exceptional support experience. What You’ll Do • Provide end-to-end technical support for clients across servers, desktops, and networking systems • Troubleshoot and resolve complex issues related to Windows, Microsoft 365, and networking infrastructure • Configure, administer, and monitor Windows Server (2016–2022) environments • Support LAN/WAN and wireless networking, including switches, access points, and VPNs • Manage and maintain security and backup tools including firewalls, antivirus, and BDR platforms • Document technical procedures, configurations, and client environments for accuracy and efficiency • Communicate clearly with clients, explaining technical concepts in approachable terms • Collaborate closely with peers and senior engineers on escalations and project support What You Bring • A minimum of 1 year working for a Managed Service Provider • Strong knowledge of Microsoft 365, Windows 10/11, and Windows Server 2016–2022 • Experience supporting firewalls (SonicWall, Cisco, Fortinet) and VPNs • Familiarity with virtualization, cloud tools, and data backup technologies • Excellent communication, troubleshooting, and documentation skills • Customer-service mindset with a proactive and patient approach to problem-solving Why You’ll Love It Here • Health, dental, vision, and life insurance • 401(k) with company match • Paid time off and holidays • Performance bonuses • Certification and training reimbursement • Supportive, team-first culture with room for advancement

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