Job description

Looking for your next step in IT within a fast-growing MSP environment? This opportunity puts you at the center of client operations, working across a variety of industries. You’ll take on complex support cases, strengthen system security, and help ensure that client environments run smoothly as part of a team driving toward ambitious growth in managed services. This role is best suited for someone who thrives in a mix of escalated troubleshooting, proactive maintenance, system administration, and customer interaction. From Microsoft 365 administration to server/network support, you’ll have the opportunity to sharpen your technical expertise while building strong client relationships. If you’re motivated by variety, challenge, and growth, this could be your next career move. Day-to-Day Impact • Provide advanced support for desktops, servers, and networking as an escalation point for Tier 1 engineers • Manage user lifecycle tasks including account provisioning, permissions, and system access • Configure, deploy, and maintain workstations, laptops, and peripheral devices across client environments • Administer and troubleshoot Microsoft 365, Google Workspace, and Exchange services • Perform Windows Server configuration including Active Directory, Group Policy, DNS/DHCP, and VPNs • Monitor systems using RMM tools and update documentation for accurate environment tracking • Identify recurring issues, implement preventative measures, and recommend infrastructure improvements What We’re Looking For • 2+ years of MSP experience • Strong skills with Microsoft 365, Google Workspace, and mobile device integration • Experience troubleshooting desktops, laptops, and networking issues • Solid knowledge of Active Directory, DNS/DHCP, and VPN configuration • Comfortable working with both Windows and macOS systems • Familiarity with RMM/PSA platforms (ConnectWise, Autotask, Kaseya, etc.) Why Join • Competitive pay with bonus opportunities • Health, dental, and vision coverage • 401(k) with employer match • Paid time off, holidays, and your birthday off • Training, development, and clear growth paths • Team culture that values service, collaboration, and advancement

Requirements