Job description

About the position Responsibilities • Support the Tier 2 (Continuous Operations) 24x7 operations mission. • Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software. • Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events. • Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions. • Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. • Support mobile computing and end user devices to include resetting and configuring devices. • Identify and troubleshoot Enterprise Management (EM) issues related to patches and servers. • Troubleshoot and resolve Data-at-Rest (DAR) issues. • Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO). • Perform system administration tasks on Enterprise server and end-user clients. • Extend scheduled lockout condition, initiate data recovery operations and unlock machines as required. • Install, administer, and perform password management for Enterprise software. • Remotely access government equipment to resolve issues. • Monitor enterprise assets via System Center Operations Manager (SCOM), Quest Suite of Tools, and other related applications. • Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and Executive Summary (EXSUM) documents for critical service outages. • Document and update incident(s) via Ticketing System. • Operate, maintain, and administer the MED365 tenancy. • Perform administrative functions associated with Azure Information Protection/data labeling and control. • Manage user data retention policies, including placing data in litigation hold. • Conduct content searches related to various scenarios and take appropriate action. • Ensure tenant federation with all other DoD tenants. • Interact with the customer CSSP/DCO team on any cyber incidents or orders. • Advise and coordinate with customer PMO ISSM and implement any changes directed by ISSM. • Manage and review technical security events including malicious emails, files, and content. • Follow Change Management practices to schedule and implement approved changes. Requirements • Must be a U.S. Citizen and obtain and maintain Public Trust. • Must successfully complete a government issued background investigation. • Must be flexible to travel when needed. • Must have Real ID, and ability to obtain a U.S. Passport. • Minimum of 2 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 4 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR AA/AS degree or high school diploma with 6 years of experience in Information Technology or a related field. Nice-to-haves • CompTIA Security+ (DoD 8570/8140 IAT Level II Baseline) • Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Windows Server Hybrid Administrator Associate • Cisco Certified Network Associate (CCNA) • Microsoft System Center Operations Manager (SCOM) Training • Cybersecurity and Infrastructure Security Agency, Certified Information Systems Security Professional (CISSP) • GIAC Certified Enterprise Defender (GCED), and/or GIAC Certified Incident Handler Certification (GCIH) • Certified Information Systems Security Professional (CISSP) • STIG 101 Training • ITIL 4 Foundation • Certified ScrumMaster (CSM)

Requirements