Job description

Provides technical support and assistance for the acquisition, installation and management of IT systems and servers. POSITION SUMMARY Responsibilities include but are not limited to: • Installs, configures, and maintains Windows and Unix/Linux Operating systems • Configures and manages hybrid integrations between on-premises and cloud infrastructure services. • Leads and manages projects from inception to completion, ensuring accountability for timelines, deliverables, and outcomes. • Installs, configures, and maintains infrastructure hardware and systems, including servers, network switches, SANs/fabrics, load balancers, and various appliances; also responsible for managing backup devices and ensuring reliable data protection. • Serves as the lead technical resource for the college's server, storage, and virtualized environments. • Supports and administers core infrastructure applications, including email systems, DNS, DHCP, web servers, antivirus solutions, and other enterprise management platforms. • Maintains and administers Windows Active Directory, including user accounts, security groups, distribution lists, group policy, file shares, Windows firewall, and digital certificates; develops and enforces system hardening guidelines to ensure security and compliance. • Coordinates activities with vendors and consultants to provide support for a wide range of technologies. • Creates and maintains comprehensive documentation of all systems, applications, security, and network configurations. • Evaluates and recommends the purchase of hardware, software, and technical services. • Configures, monitors, and maintains advanced monitoring and alerting for server resources, including SNMP, syslog, and other related monitoring and management tools. • Deploys, manages, and supports databases such as SQL Server, MySQL, and Oracle. • Mentors junior staff facilitate technical skills and knowledge growth. • Proficient in PowerShell scripting and managing Microsoft Entra ID with the ability to automate administrative tasks, enforce security policies, and streamline identity and access management workflows. • Participate in monthly after-hours maintenance windows. • Responds to critical support issues outside of work hours as needed. • Performs additional tasks or duties assigned by the Associate Director of Infrastructure Services or other designated management. SPECIAL SKILLS AND QUALIFICATIONS Education: Associates Degree or equivalent from 2 year college or technical school Experience: 2 to 4 years related experience and/or training; or equivalent combination of education and experience Other: Must regularly be able to lift and carry small packages or equipment of up to 10 pounds. May occasionally be required to lift and carry boxes or equipment weighing up to 60 pounds. Knowledge, Skills, and Abilities: Demonstrates understanding of higher education environments and the community college mission; must have a strong technical knowledge of all aspects of cloud infrastructure, including migration to cloud infrastructure; must have a strong working knowledge of managing domain services (AD/LDAP), email administration, SQL Server administration(SQL Server/MySQL/etc.) and managing File Sharing rights and permissions; must be proficient in Microsoft Office and have excellent communications skills both written and verbal; (e) experience in IT systems such as Active Directory, Windows Server, Microsoft Azure, VMWare esx clusters (or other virtualization technologies) HCI and Unix/Linux systems; Exhibit strong skills in: • Building and maintaining relationships • Highly organized • Strong focus on customer service • Strong problem-solving and analytical skills SALARY AND BENEFITS • Annual Salary is $85,000-$97,000 • NJ Educators Health Plan with free Vision and Dental. NJ State Pension plan. • 15 vacation days, 15 sick days, 4 personal days, 2 floating holidays, all designated holidays and 5 non-designated holidays a year. 3 Partial Sick Days. Bergen Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements