Job description

An IT consulting company based in Royersford, PA is seeking a Level 2 Systems Engineer to join their team on the second shift (3:00 PM – 12:00 AM ET). In this client-facing role, you will be responsible for supporting, maintaining, and enhancing IT infrastructure solutions for a wide range of clients across various industries. You will work closely with clients and internal teams to ensure systems remain secure, stable, and optimized—whether on-premises or in the cloud. This role is ideal for an experienced engineer who thrives in a dynamic, service-oriented environment and enjoys solving complex technical issues with professionalism and efficiency. Required Skills & Experience • 2+ years of hands-on experience in systems engineering or administration, preferably within an IT consulting or managed services environment • Proven success in client-facing technical support roles with strong communication skills for both technical and non-technical audiences • Proficiency in Windows Server, Linux, and virtualization technologies (VMware, Hyper-V) • Experience managing cloud platforms such as AWS, Azure, or GCP • Strong scripting and automation abilities using PowerShell, Python, or Ansible • Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs) • Experience with system monitoring, troubleshooting, and performance tuning • Working knowledge of IT security best practices and compliance standards • Excellent analytical and problem-solving skills, with the ability to work independently during non-standard business hours Desired Skills & Experience • Experience supporting multiple client environments in a managed services or consulting capacity • Familiarity with database management and system backup/restore procedures • Understanding of containerization technologies (Docker, Kubernetes) • Experience implementing disaster recovery and high-availability solutions • Exposure to ticketing systems and ITIL-based support processes What You Will Be Doing • Providing second-level technical support and incident resolution for client infrastructure issues during the second shift • Assisting with system design, deployment, and optimization for client environments (on-premises and cloud-based) • Performing routine maintenance, updates, and patch management • Automating system configurations and monitoring processes to improve efficiency and reliability • Collaborating with senior engineers and project teams on infrastructure projects and escalations • Ensuring systems meet client security, compliance, and performance requirements Tech Breakdown • 60% Systems Administration and Infrastructure Support • 30% Cloud Solutions and Automation • 10% Client Interaction and Escalation Support Daily Responsibilities • 40% Incident response, troubleshooting, and client support • 30% System maintenance, updates, and optimization • 20% Automation, scripting, and process improvement • 10% Collaboration with project and escalation teams The Offer You will receive the following benefits: • Competitive salary based on experience • 401(k) with matching options • Comprehensive medical, dental, and vision benefits • Generous PTO and paid holidays • Professional development opportunities, including certifications and training • Bonus opportunities and employee referral programs Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.

Requirements