Job description

Job Description: Responsibilities: • Provide subject matter expertise in the design, configuration and implementation of the following applications within the current environment: • Enterprise-Level monitoring including advanced troubleshooting with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring. • Maintain and Experienced the ServiceNow Configuration Management Data Base. • Maintain and enhance the ServiceNow Client Configurations. • Identifying and correcting issues related to Configuration Management, Client and Service Mapping including Configuration Identification (CI) identification, reconciliation, normalization, ownership, and relationships. • Develop CMDB Configuration Reports and Dashboards. • Provide configuration support to Hardware and Software Asset Management as it relates to ITOM functionality. • Provide support to requirement gathering sessions and user story development. • Provide support to developers to ensure the quality and design of functional capabilities are realized. • Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work. • Perform and participate in product roadmap planning. Requirements: • Minimum of 5 years relevant IT experience. • Experience in enterprise monitoring, including advanced troubleshooting of complex environmental\application issues. • Experience with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring. • Proficiency with scripting in PowerShell, JavaScript & Python. • Bachelor s degree in computer science, Engineering, or other related fields or equivalent professional experience. • Effective troubleshooting skills across datacenter infrastructure components Network, F5, Operating Systems, SAN, Virtualization. • Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting. Preferred Qualifications: • Dynatrace knowledge. • Certified ServiceNow Implementation Specialist - Client. • Certified ServiceNow Systems Administrator. • Minimum of 3 years of configuration with the ServiceNow platform.

Requirements