Job description

Job#: 2086483 Job Description: System Analyst - Dynatrace & Servicenow Large Government Client Duration: 6+ months Hourly Rate: 40-47/HR Location: Frankfort, KY Hybrid: 1-2 days onsite per week Job Description: This position will be part of the System Center Team under the Enterprise Operations and Monitoring branch at our client. The primary responsibility of this team is to provide more in-depth troubleshooting and diagnosis for issues that arise. They will work closely with other groups as well as the agencies within the Executive Branch. This role will utilize tools such as Microsoft System Center Operations Manager (SCOM) and Dynatrace to monitor our clients environment. This includes over 160 applications and over 500 servers within Dynatrace as well as many others within SCOM. The position also includes duties associated with our clients ITSM platform, ServiceNow. The position will be interacting directly with ITOM and CMDB Service Mapping to development relationships between applications and the IT Infrastructure. Our client has had a mature installation of Dynatrace, SCOM and ServiceNow ITOM in the environment since 2020. We are seeking to expand and mature the capabilities of the platforms and continue to automate many of our internal processes. Key Responsibilities: • Provide subject matter expertise in the design, configuration and implementation of the following applications within the current environment: • Enterprise-Level monitoring including advanced troubleshooting with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring. o Maintain and mature the ServiceNow Configuration Management Data Base. o Maintain and enhance the ServiceNow Discovery Configurations. o Identifying and correcting issues related to Configuration Management, Discovery and Service Mapping including Configuration Identification (CI) identification, reconciliation, normalization, ownership, and relationships. o Develop CMDB Configuration Reports and Dashboards. o Provide configuration support to Hardware and Software Asset Management as it relates to ITOM functionality. o Provide support to requirement gathering sessions and user story development. o Provide support to developers to ensure the quality and design of functional capabilities are realized. o Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work. o Perform and participate in product roadmap planning. Requirements: • Minimum of 5 years relevant IT experience. • Experience in enterprise monitoring, including advanced troubleshooting of complex environmental\application issues. • Experience with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring. • Proficiency with scripting in PowerShell, JavaScript & Python. • Bachelor's degree in computer science, Engineering, or other related fields or equivalent professional experience. • Effective troubleshooting skills across datacenter infrastructure components - Network, F5, Operating Systems, SAN, Virtualization. • Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting. Preferred Qualifications: • Dynatrace knowledge • Certified ServiceNow Implementation Specialist - Discovery • Certified ServiceNow Systems Administrator • Minimum of 3 years of configuration with the ServiceNow platform EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

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