Job description

Job Type: FULL TIME Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets. People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. The Systems Administrator ensures reliable, secure, and efficient technical operations by managing network configurations, troubleshooting, and maintaining essential systems. Through proactive support and innovative solutions, the Systems Administrator strengthens Empower's mission to expand access to quality, affordable medications. Duties and Responsibilities Provides exceptional customer service while managing daily support tasks, including user onboarding, troubleshooting tickets, reimaging computers, password resets, and overall network and system maintenance. Configures, installs, and maintains network equipment, computers, printers, and other peripherals, ensuring reliable connectivity and performance while addressing root causes of technical issues. Supports organizational efficiency through proactive project management, process improvements, hardware inventory control, and accurate, up-to-date documentation. Oversees building security, physical access control, and disaster recovery systems, maintaining security protocols, backup completions, and compliance with licensing agreements, including Client Access Licenses and regulatory standards. Manages the Active Directory infrastructure, Domain Name System, Dynamic Host Configuration Protocol, VMware environment, and system policies, ensuring optimal network performance and rapid response to service interruptions. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. Knowledge and Skills Proven experience as a Technical Support Engineer, System Administrator, or similar, with skills in Microsoft Office 365, Windows Server, Microsoft PowerShell scripting, VMware Virtual Center, VMware Virtual Sphere, Storage Area Network storage, Transmission Control Protocol/Internet Protocol networks, and remote monitoring. Strong customer service, troubleshooting, and organizational skills with clear communication; additional experience in Aruba or Cisco Networks, Linux Kernel-Based Virtual Machine, or Virtual Desktop Infrastructure is a plus. Key Competencies Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions. Builds partnerships and works collaboratively with others to meet shared objectives. Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems. Adapts approach and demeanor in real time to match shifting demands of different situations. Values People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth. Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce. Service: Every interaction with our patients, providers, employees and other stakeholders comes from a place of service. Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care. Experience and Qualifications Minimum of 6 years of experience directly related to desktop, server, and network support. Bachelor's degree in Information Technology, Computer Science, or relevant field preferred. We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications.

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