Job description

About the job Massachusetts Property Insurance Underwriting Association is looking for a Support Systems Administrator to join our IT Department. We offer an excellent benefits package, a matching 401(k) program, and we are conveniently located in Government Center. This position requires an Associate or Bachelor’s degree in computer science, information systems, or other related disciplines or any equivalent combination of education, training, or experience. This position also requires 2-4 years of experience configuring and managing VMware Horizon VDI, ESX virtualization, MS Server OS, Windows 11, Active Directory, Microsoft Purview & Azure and general networking protocols. Strong knowledge of backup and data protection methodologies. Preferred to have experience with Veeam software, S3 object storage, and SAN storage administration. Experience with scripting and automation tools is required. The ability to analyze, evaluate, and troubleshoot issues is essential. This position also requires excellent organizational, research, communication and time management skills and ability to handle multiple projects at once. Must have strong knowledge of implementing and developing IT operations best practice and procedures. Systems administration and IT certifications in Microsoft, VMware, or other network-related fields are desirable. RESPONSIBILITIES: 1. Administers the day-to-day operations and maintenance of the VM Horizon environment, servers & components. Configures static VM desktops and the Horizon VDI “gold images” and administers Horizon desktop pools, including DEM, Patching, thin-client and PC access. 2. Maintains and installs all applications required for remote users on the Horizon images. Ensures proper security controls that prevent unauthorized access to applications (e.g., Financial users only have access to Financial apps). Performs component upgrades as needed. 3. Responsible for executing established backup strategies ensuring adequate archival integrity of production servers, files, and databases. Creates and maintains backup job schedules and configures new servers for backup, and processes user requests for file recovery. Provides periodic backup recovery testing and documents results. 4. Maintains current images for DR VDI and Mobile Claims Unit PCs. 5. Administers user accounts via Active Directory and group policies and ensures proper security controls. 6. Responsible for resolving PC problems that are beyond the scope of the Technical Support Specialist. Identifies reoccurring PC problems and takes steps to prevent or lessen their frequency. 7. Supports Teams IP phone system, and Five9 call center configurations. Responsible for all service calls and software upgrades. Additionally, acts as the liaison between the phone vendor and IT management when such issues occur. 8. Keeps current with emerging technologies as they apply within the domain of this position. 9. Provides backup support to the Production Support Analyst and Technical Support Specialist. 10. All other duties and projects as assigned. For more information about Massachusetts Property Insurance, please visit our website at www.mpiua.com. Interested applicants should send resumes via e-mail to hr@mpiua.com or by fax (617) 209-1072. We are an Equal Opportunity Employer.

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