Job description

Company Overview Microsoft is a global leader in software, services, devices, and cloud computing, empowering individuals and organizations to achieve more. With a commitment to innovation, inclusion, and customer success, Microsoft delivers cutting‑edge solutions across Azure, Microsoft 365, Dynamics, and more. The Technical Account Management team partners directly with enterprise customers to ensure seamless adoption, optimal performance, and proactive support of Microsoft technologies. Key Responsibilities Key Responsiblities For Technical Account Manager (Remote Support) - Serve as the primary technical liaison for a portfolio of enterprise clients, delivering remote support, guidance, and strategic advice on Microsoft cloud and productivity solutions. - Conduct regular health checks, performance reviews, and architecture assessments to identify optimization opportunities and mitigate risk. - Coordinate cross‑functional response to incidents, leveraging internal engineering, product groups, and partner networks to resolve issues within agreed Service Level Agreements. - Develop and execute customized success plans that align technology roadmaps with the client’s business objectives, driving adoption and renewal. - Provide technical training, workshops, and best‑practice documentation tailored to the client’s environment and skill level. - Track and report key metrics, including uptime, issue resolution times, and customer satisfaction, presenting insights to senior stakeholders. - Advocate for customer needs internally, influencing product enhancements and feature prioritization based on real‑world usage. - Maintain up‑to‑date expertise on Microsoft product releases, security updates, and industry trends to deliver forward‑looking recommendations. Required Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. - Minimum 5 years of experience in technical account management, enterprise support, or solutions engineering, preferably with SaaS or cloud platforms. - Proven track record of managing complex technical relationships and delivering remote support to large organizations. - Strong understanding of Azure, Microsoft 365, Power Platform, and related enterprise technologies. - Excellent communication and presentation skills, capable of translating technical concepts for both technical and non‑technical audiences. - Demonstrated ability to prioritize multiple issues, meet deadlines, and work autonomously in a remote environment. - Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus. Desired Skills - Experience with ITIL or other IT service management frameworks. - Familiarity with scripting or automation tools (PowerShell, Azure CLI). - Ability to analyze logs, telemetry, and performance data to diagnose complex issues. - Strong problem‑solving mindset with a customer‑first orientation. - Project management experience and comfort with tools like Azure DevOps or Jira. Compensation & Benefits - Base salary range: $115,000 to $150,000 annually, depending on experience and location. - Annual performance bonus and eligibility for stock awards. - Comprehensive health, dental, and vision plans, 401(k) match, and generous paid time off. - Professional development stipend, certification reimbursement, and access to internal learning platforms. - Flexible remote work policy with occasional on‑site meetings at regional hubs. How to Apply Visit the Microsoft Careers portal, search for “Technical Account Manager – Remote Support,” and submit your resume along with a cover letter highlighting your relevant experience and achievements. Ensure you select the appropriate job ID and complete the optional questionnaire to expedite the review process. Qualified candidates will be contacted for a virtual interview series.

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