Job description

This position is to support The Department of Justice (DOJ) Must be a US Citizen based on Federal contract requirements. • Provide Tier 2 support across multiple IT disciplines including application support, database administration, infrastructure operations, and software engineering • Plan, deploy, debug, and secure applications built on the Microsoft Power Platform (Power Apps, Power BI, Dataverse, etc.) • Monitor and administer production environments; troubleshoot issues, resolve incidents, and escalate complex problems to Tier 3 teams as needed • Partner with Tier 1 National Service Desk (NSD) teams to handle escalated tickets and improve resolution processes • Contribute to operational stability through system monitoring, SOP updates, and development of Knowledge Base Articles (KBAs) • Participate in a major onboarding rollout of 8,000–10,000 users across DOJ districts over an 18-month period • Analyze support trends to improve applications, infrastructure, and processes • Support 24/7/365 application availability as part of an on-call rotation Qualifications : • Bachelor’s degree in IT, Computer Science, or a related field – OR equivalent experience • 4+ years of experience in IT operations, systems administration, or application support • At least 3 years of experience in application/infrastructure design, deployment, testing, and/or support • background in: • Microsoft Power Platform (Power Apps, Power BI, Dataverse) • Azure DevOps , Visual Studio , SQL Management Studio , GitHub • Agile development methodologies • SQL Server , Azure SQL , SSIS , T-SQL , ETL processes • Experience with ServiceNow and ITIL-based processes (preferred) • Excellent communication skills and ability to coordinate with cross-functional teams • Ability to analyze support data, identify recurring issues, and recommend improvements This position is to support The Department of Justice (DOJ) Must be a US Citizen based on Federal contract requirements. • Provide Tier 2 support across multiple IT disciplines including application support, database administration, infrastructure operations, and software engineering • Plan, deploy, debug, and secure applications built on the Microsoft Power Platform (Power Apps, Power BI, Dataverse, etc.) • Monitor and administer production environments; troubleshoot issues, resolve incidents, and escalate complex problems to Tier 3 teams as needed • Partner with Tier 1 National Service Desk (NSD) teams to handle escalated tickets and improve resolution processes • Contribute to operational stability through system monitoring, SOP updates, and development of Knowledge Base Articles (KBAs) • Participate in a major onboarding rollout of 8,000–10,000 users across DOJ districts over an 18-month period • Analyze support trends to improve applications, infrastructure, and processes • Support 24/7/365 application availability as part of an on-call rotation Qualifications : • Bachelor’s degree in IT, Computer Science, or a related field – OR equivalent experience • 4+ years of experience in IT operations, systems administration, or application support • At least 3 years of experience in application/infrastructure design, deployment, testing, and/or support • background in: • Microsoft Power Platform (Power Apps, Power BI, Dataverse) • Azure DevOps , Visual Studio , SQL Management Studio , GitHub • Agile development methodologies • SQL Server , Azure SQL , SSIS , T-SQL , ETL processes • Experience with ServiceNow and ITIL-based processes (preferred) • Excellent communication skills and ability to coordinate with cross-functional teams • Ability to analyze support data, identify recurring issues, and recommend improvements

Requirements