Job description
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408Job Type PermanentLocation Taunton, Hammersmith or BirminghamOur client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working.Key Responsibilities:
• Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.)• Manage and resolve complex issues related to desktop environments, including hardware and software configurations.• Support network infrastructure, including routers, firewalls, switches and VPN setups.• Troubleshoot and resolve escalated tickets from the 2nd line support team.• Perform system administration tasks, including Active Directory, Azure AD and other cloud-based platforms.• Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions.• Monitor system performance and ensure high availability for business-critical services.• Liaise with external vendors and service providers to resolve issues when required.• Provide mentorship and guidance to junior support staff.• Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive.• Experience with scripting and automation tools (PowerShell).• Microsoft 365 endpoint management including deployment services and policy management.• Confidential• Desktop support - strong skills in troubleshooting Windows and MacOS, Office suites and other desktop applications.• Networking - proficiency in managing and troubleshooting network devices and configurations, including VLANs, DNS, DHCP, and VPNs.• System administration - experience with Active Directory, Group Policy and Azure AD.• Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management.• Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner.• Certifications such as Microsoft Certified:
Azure Administrator Associate or Microsoft 365 Certified:
Enterprise Administrator Expert.• Knowledge of backup and disaster recovery solutions.• Experience in managing hybrid cloud environments.• Familiarity with ITIL best practices.Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited.Please Note:
Due to the number of applications we receive we may be unable to respond to every application directly.
If you have not heard from us within 3 working days, please assume your application has been unsuccessful.Contact/Further InformationIf you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.Contact/Further InformationIf you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.Job Title:
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408Job Reference:
5408Name
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5MB If you are human, leave this field blank.ContactStart Rite Business CentreBroadland Business ParkPeachman Way.
Norwich.NR7 0WFFor Legal & Financial Recruitment, please visit:
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