Job description

The Contact Center Facilitator position is responsible for facilitating learning to develop participants skill sets. This includes a variety of delivery methods including classroom learning, team meetings, virtual sessions and virtual learning debriefs through a variety of delivery methods. Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs. Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., Perform all LMS prerequisite requirements and post-training duties including evaluation. Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs. With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change. Pursue development opportunities focused on facilitation, learner engagement, performance coaching and classroom management excellence. Observe training end-users to gain deeper understanding of how training translates in the business. Monitor individual and class performance to ensure performance and new hire standards are met. Provide feedback on the success of learners and learning programs to site leadership and to the Learning & Development team. Ability to read, write, speak and understand English Ability to communicate orally and in writing in a clear and straightforward manner Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Feels comfortable presenting/training groups of individuals online and in person Bachelor's degree or equivalent combination of education and experience Required Related Work Experience and Number of Years Training delivery experience in a formal or informal setting - 2+ Experience or equivalent in the functional area and or business unit - 2+ A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Requirements