Job description

What you will do - Work with business and technology teams to build, and deploy solutions, and strategies to solve key business problems and that return maximum value to the organization. - Provide day-to-day break-fix, and engineering support for key technologies such as Jira, Github, Azure AD, Okta, Exchange Online, SharePoint Online, and other Cloud workloads. - Administers systems by actively managing patching, routine maintenance, and upgrades of systems. - Assist with deployment and administration of new business applications critical to the organization. - Maintain a high level of customer service and ensure timely resolution of issues. - Keep accurate records of all interactions and maintain documentation of all processes and procedures involved in troubleshooting, resolving, or escalating of tickets. - Write, draft and update documentation of internal IT team processes, and help articles for users. - Provide after-hours support as needed. What you will bring - 3+ years of experience: - Configuring and supporting an Office 365 tenant environment, including AzureAD, Exchange Online, SharePoint Online, OneDrive, etc. - With Identity and Access Management tools, Azure Active Directory, Active Directory, OKTA, GSuite, Auth0 etc. - Scripting with PowerShell, or Python, solving routine and intermittent problems with automated detection and resolution. - With Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, JAMF, and virtual desktops. - Troubleshooting and repairing common IT hardware (Desktops/Laptops/Monitors). - Supporting common collaboration and productivity applications (Teams/Zoom/Slack/Microsoft Office Products) - With IT workflow and Service management tools(Service-Now, Jira, Spiceworks, Zendesk) - Providing front-line customer service and/or support to many different customers daily. - Excellent problem-solving and critical thinking skills. - A detail oriented and analytical perspective. - Great organizational and prioritization skills. - Strong communication and interpersonal skills. - The ability to work well in a team environment. - An interest in continual learning, and the growth of technical and nontechnical skills. - An excitement to work with new and emerging technologies. - Curiosity and the tendency to always ask “Why?” when learning new things. - A strong passion for helping people resolve technology problems.

Requirements