Job description

Essential Duties - Reset password, unlock accounts, setup Microsoft Authenticator, create mailboxes/distribution groups, SharePoint sites, laptop setup/reset, support business applications. - End user support – virtually and/or on-site if near a physical office. - Hardware, software, and network troubleshooting. - Ticket management and prioritization with timely follow-up and resolution or escalation as needed. - On-site liaison (if located near a physical office) for all internal IT issues and requests. - Mass edit import, exporting, and scripting. - May be responsible for the resolution of escalated issues of higher difficulty. - May train, coach or assist less experienced team members. - Minor administrative duties for general office support - Other duties as assigned and directed. Required Skills - 1- 3 years of experience in related field. - Analytical Problem solver. - Ability to prioritize and handle multiple requests concurrently. - Expertise in operating systems and application software. - Working knowledge in major desktop operating systems and in major network operating systems. - Experience with the followings systems & software: Microsoft Office 365 / Azure, Active Directory, Webex, PowerShell, Microsoft Windows / Apple OS Desktops, Ticketing System, SharePoint - Experience with basic end user administration, including network and general account maintenance. - Solid Desktop skills. - Strong troubleshooting skills. - Experience in communicating with users in problem situations. - Good oral and written communication skills with the ability to articulate issues. - Strong organizational skills, close attention to detail, and ability to thrive in a fast-paced highly technical work environment. - Strong time management skills, ability to work well independently and as part of a team, good prioritization skills, good analysis and troubleshooting skills. Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture! - You'll work with a great group of people in a highly collaborative team and results oriented atmosphere - You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle - You’ll work with large, sophisticated, and progressive clients throughout North America - We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Requirements